Home

Forums

Stories

Knowledge Base

Home Network Community > Deco > Deco X20 Can't download files on Chrome and Edge on different laptops

< Deco

Deco X20 Can't download files on Chrome and Edge on different laptops

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Deco X20 Can't download files on Chrome and Edge on different laptops

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Rafal_

2021-05-19 21:11:27 - last edited 2021-05-24 02:41:56

Posts: 5

Helpful: 7

Solutions: 2

Stories: 0

Registered: 2020-06-08

Deco X20 Can't download files on Chrome and Edge on different laptops

2021-05-19 21:11:27 - last edited 2021-05-24 02:41:56

Model: Deco X20

Hardware Version: V1

Firmware Version: 1.5.0 Build 20210121 Rel. 54794

My configuration:

3 x Deco X20 satellites connected with lan/eth 1GB cable

laptop connected with the LAN cable directly into one Deco

Problem:

Even the sites are opening very fast.

I have a problem with downloading some files using the Edge or Chrome browser on 3 different laptops.

There is always a message Network Error. Sometimes after few tries, it downloads, sometimes it goes 10% and breaks, other times it breaks after 1 second. Sometimes after 4,5 tries it downloads, but there are also situation that I am not able to download file and I need to switch to my phones wifi router to download the file, instead of using Deco.

It looks like something is blocking the download of some types of files. However I don't have any parental control profile assigned to my laptop, I have turned off the Antivirus shield in the Deco App.

1 Accepted Solution

Rafal_

LV1

2021-05-22 12:59:09 - last edited 2021-05-24 02:41:56

Posts: 5

Helpful: 7

Solutions: 2

Stories: 0

Registered: 2020-06-08

Re:Deco X20 Can't download files on Chrome and Edge on different laptops-Solution

2021-05-22 12:59:09 - last edited 2021-05-24 02:41:56

Hi, This is the standard "Failed - network error" in Chrome. https://cdn.appuals.com/wp-content/uploads/2018/09/1-161.png Sometimes few retries resolved the problem. But recently I couldn't download many files. At the time it happened, I have checked the ping, dns, internet speed connection and everything was ok, that's why I posted this message. However yesterday I had a total outage of internet. And now it works properly, so I assume it was my internet provider problems. You can close/remove this post.

Recommended Solution

2 Reply

TP-Link

2021-05-20 03:44:18

Posts: 6831

Helpful: 3018

Solutions: 536

Stories: 28

Registered: 2018-07-23

Re:Deco X20 Can't download files on Chrome and Edge on different laptops

2021-05-20 03:44:18

@Rafal_

Hi, Nice to see you again.

Except for the 3 laptops, did you also have the same issue on other mobile devices?

Can I have a picture of the error message when downloading failed?---or It would be highly appreciated that you could also record a video clip during downloading files;

Could you please refer to this link to change the DNS server to see whether it helped or not:

https://www.tp-link.com/en/support/faq/1855/

Did this issue occur to all kinds of files on the Chrome/Edge, or some specific files?

Thank you very much and wait for your reply.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!

Rafal_

LV1

2021-05-22 12:59:09 - last edited 2021-05-24 02:41:56

Posts: 5

Helpful: 7

Solutions: 2

Stories: 0

Registered: 2020-06-08

Re:Deco X20 Can't download files on Chrome and Edge on different laptops-Solution

2021-05-22 12:59:09 - last edited 2021-05-24 02:41:56

Deco X20 Can't download files on Chrome and Edge on different laptops

Deco X20 Can't download files on Chrome and Edge on different laptops

Information

Voters 0

Tags