RE330 on Tether app not working ok

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RE330 on Tether app not working ok

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RE330 on Tether app not working ok
RE330 on Tether app not working ok
2021-05-10 00:01:38

My RE330 range extender, configured as OneMesh node with an MR600 is not working properly in the Tether app.

 

When I select the RE330, the Android app tries to show the Extended network info, and a message "Timeout" appears in the bottom.

 

The device is working ok, but I cannot manage it from the Android app. It works ok with the web interface, and only worked one or two times in the Android app.

 

Firmware version: 1.0.2 Build 210318

 

Thanks!

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#1
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3 Reply
Re:RE330 on Tether app not working ok
2021-05-12 09:28:50

@epyblast Good day, 

 

Thank you for your valuable feedback. 

Please confirm your Tether app version is up to date and also try a different phone to manage RE330, still the same problem?

May I have a photo of the Error message?

If you disable oneMesh from web page, does that make any difference? 

Please also provide some details below to fix this problem:

  • tether app version 
  • model of your phone and its IOS/ Andriod version:
  •  Firmware and hardware of MR600:

Thank you. 

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#2
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Re:RE330 on Tether app not working ok
2021-05-12 16:55:20 - last edited 2021-05-12 16:55:42

@Solla-topee here is the requested info:

 

Phone: LG G8S ThinQ (LG-G810EAW)

Phone firmware: V20l-EEA-XX

Phone Android version: 10

Tether app: v3.4.22 (latest available)

MR600 hardware: Archer MR600 v1
MR600 firmware: 1.2.0 0.9.1 v0001.0 Build 200511 Rel. 44954n

 

The OneMesh is working ok.


The error message (and shows 0 clients connected):

"Se agotó el tiempo de espera" (in english, "Timeout"):

Tested also in other phone (Huawei P30 Lite) with same result.
 


 

As I said, the http interface of the RE330 is working fine (it shows 9 clients connected). The wifi extender is really working ok. All devices have connection, and no problem with the network. It is only a problem related to the Tether app while trying to access to the device info.

Tether app works ok with an RE300 extender and with the MR600.



Thank you!

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#3
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Re:RE330 on Tether app not working ok
2021-05-13 02:01:02 - last edited 2021-05-13 02:01:21

@epyblast Thanks a lot for your detailed reply. To address the issue and try to fix it, we would like to have a specialist look into this further via email  -subject with forum ID  '  264026  '. Please check your mailbox later, and let us know if the issue is resolved, thank you.

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#4
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