AV2000 powerline fault

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AV2000 powerline fault

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Trancey

2021-04-20 07:59:06 - last edited 2021-04-20 09:11:36

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AV2000 powerline fault

2021-04-20 07:59:06 - last edited 2021-04-20 09:11:36

Hi,

I have 4 AV2000's in my home. One is connected to a wi-fi router and the other 3 are hardwired to BT TV boxes. They are all paired and work fine during the day. When I get up each morning I find that the wi-fi is working OK for phones and the PN etc and the router appears to be normal but the AV2000 connected to the router has a red powerline light illuminated. One of the TV's AV2000's will also have a red powerline light and none of the TV's will recognise that they are connected to the internet. This happens every day, I unplug the unit connected to the modem from the wall socket and everything works fine again, It almost feels like the unit goes into fault when it isn't transmitting through the other adaptors due to the TV's being switched off, although they can also be switched off during the daytime. Can anyone help?

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Solla-topee

2021-04-23 11:41:58 - last edited 2021-04-23 11:43:49

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Re:AV2000 powerline fault

2021-04-23 11:41:58 - last edited 2021-04-23 11:43:49

@Trancey Good day,

Sorry for the late update and thank you for your post. Do you mean all the powerline devices lost Internet every morning and unplug and plug back in the main adapter , they will work again? you try the following suggestions:

1. Please connect a computer directly to the main router by cable and confirm the router is stable.

2. For multiple (>2) powerline units of the same model number, please test 2 at a time, switch locations for them and see whether issue happens on a specific unit /location.

3. Turn off Power-saving mode on powerline devices：
https://www.tp-link.com/support/faq/2018/
4. Put powerline units into the same room and test stability

If the above does not help,

Please test the AV2000 extender with a computer, and when there is no Internet (do not need reboot powerline adapter at this time), check the IPv4 address and gateway on that computer and share us a photo

https://www.tp-link.com/support/faq/838/

Ping the default gateway at that time and send us the ping results：https://www.tp-link.com/support/faq/838/

Please let us know the Model of your router, and your network topology if possible, thank you very much

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AV2000 powerline fault

AV2000 powerline fault

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