Error Code 1 Internal Error - TD-W9970 V4

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Error Code 1 Internal Error - TD-W9970 V4

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28 Reply
Re:Error Code 1 Internal Error - TD-W9970 V4
2021-05-08 16:06:35

@TP-Link 
There is no major problem because I can select "Annex A" or "Annex A/L" or "Annex M".
But "Annex A/L/M" mode would be good to set Annex M automatically when it is available.
It is just a bug in the firmware that I reported it.

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#12
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Re:Error Code 1 Internal Error - TD-W9970 V4
2021-05-12 03:45:02

@Delts 

Thank you very much.

it has been reported to the senior engineers already.

We will keep attention to the similar feedback and also run the same test on the sample modems;

Once the issue is confirmed, there would be a new firmware released;

Thanks a lot;

 

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#13
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Re:Error Code 1 Internal Error - TD-W9970 V4
2021-08-29 06:24:49
Same problem here
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#14
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Re:Error Code 1 Internal Error - TD-W9970 V4
2021-08-29 12:04:50

@Delts Same problem here.

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#15
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Re:Error Code 1 Internal Error - TD-W9970 V4
2021-08-30 11:26:54 - last edited 2021-08-30 11:49:59

@Arbabseyfolah @MohsenFa 

Hi, Thank you very much for the feedback.

Please help me confirm the following information:

1. The error code pops out just after you try to change the DSL annex type? If we leave it untouched, everything is fine?

2. How long have you had the modem and when did this issue start?

3. Did the Annex type affect the internet service?

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#16
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Re:Error Code 1 Internal Error - TD-W9970 V4
2021-08-30 12:11:07

Hi @TP-Link 

1. Error code pops out just after set annex type to "Annex A/L/M". No error with other annex types.

2. I hame modem for 10 month and this error existed from the beginning.

3.  "Annex A/L/M" mode would be good to set Annex M automatically when it is available.

 

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#17
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Re:Error Code 1 Internal Error - TD-W9970 V4
2021-08-31 01:37:56 - last edited 2021-08-31 01:38:20

@Arbabseyfolah 

Hi, thanks for the update.

I have forwarded your case to the senior engineers and please have a check of your email box.

By the way, May I know who is your DSL service provider?

Could you please send me a screen-shot of the DSL status page under advanced>status>DSL?

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#18
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Re:Error Code 1 Internal Error - TD-W9970 V4
2021-09-02 13:33:35

I have the same problem.

can't change annex type to Annex a/l/m or Annex M

I have this modem for about 2 weeks

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#19
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Re:Error Code 1 Internal Error - TD-W9970 V4
2021-09-03 06:17:04

@Amir215909 

Hi, I would like to forward your case to the senior engineers, and please have a check of your email box.

Could you please me a private message about the MAC address of the modem?

By the way, May I know who is your internet service provider?

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#20
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Re:Error Code 1 Internal Error - TD-W9970 V4
2021-09-20 06:58:53
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#21
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