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low speed WIFI & unstable - AX20

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low speed WIFI & unstable - AX20

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MangekyouS

2021-04-01 13:33:03

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Registered: 2021-04-01

low speed WIFI & unstable - AX20

2021-04-01 13:33:03

Model: Archer AX20

Hardware Version: V1

Firmware Version: 1.2.0 Build 20200929 rel.54838(4555)

Hello, i have AX20 Router
with LAN connection looking ok got 900-950 download speed and 100+ upload

but with wireless connection, unstable and slow
300-350 when im on the router xD
and if i moving to other room
its unstable 50-80, 200-300
have to say i dont have WIFI6 devices but with support 802.11AC its should be better.

with previous router (without any external antenna) got it from my ISP without WIFI6 looking like chinese with a sticker not so advanced
got 400-450 download and 100+ upload

and other rooms 200-400 download, good pings more stable
the most important for me its the PS4 connection, got sometimes 500Kb/s upload
and download 5-150Mb/s

anyway maybe has settings i miss something i dont know
if someone can help to slove it.

3 Reply

Kevin_Z

2021-04-02 07:32:29

Posts: 21573

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Registered: 2018-12-24

Re:low speed WIFI & unstable - AX20

2021-04-02 07:32:29

@MangekyouS

As for the wireless speed issue you reported, please help confirm below:
1. What kind of devices are connected to the wireless network? How about the link speed on it? If it is a computer, you may check it like below:
https://www.tp-link.com/support/faq/2265/
Note: If the link speed is not as good as expected, please try with another computer with a more powerful wireless adapter. BTW, tell us the model number of that wireless adapter that runs on your computer.
2. Please ensure the QoS is disabled on the AX20 or try to reset it to the factory defaults, then reconfigure it from scratch. You can check this:

https://community.tp-link.com/en/home/forum/topic/257504

3. Try to disable the Smart Connect on the AX20, then modify the 2.4G and 5G wireless settings on it, such as wireless channel and channel width. It is suggested to run a Wi-Fi analyzer to find a clear channel, then change the channel width to 40MHz for the 2.4G, and 80MHz to 5G, reboot the router and reconnect to the wireless network, then confirm.

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MangekyouS

LV1

2021-04-02 16:17:14

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Registered: 2021-04-01

Re:low speed WIFI & unstable - AX20

2021-04-02 16:17:14

@Kevin_Z Hi, i tried all also to contact with TP-LINK in email, its doesnt work all ways
its looking like problem with my product or with this model im not sure but i can say my AX20 work terrible wireless

Kevin_Z

2021-04-06 02:42:02

Posts: 21573

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Registered: 2018-12-24

Re:low speed WIFI & unstable - AX20

2021-04-06 02:42:02

@MangekyouS

The tech team was made aware of your issue. They will likely reach out to you via email to continue to troubleshoot your issue.

low speed WIFI & unstable - AX20

low speed WIFI & unstable - AX20

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