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Device offline in Deco app

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Device offline in Deco app

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Pogarek

2021-03-28 10:07:42

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Registered: 2021-02-23

Device offline in Deco app

2021-03-28 10:07:42

Model: Deco X60

Hardware Version: V1

Firmware Version:

I have Deco X60 as master and M4 as slave (before buying X60 i had pair of M4 ; before making X60 as master, I've setup Wifi from scratch) running in AP Mode.

In the app I can see my devices online/offline correctly, except a one .. It is connected for 100% and modem shows the device connected as well . So the issue is in Deco.

The "problematic" device is iPhone 7. Private mac is disabled. No iOS updates available. Dynamic IP.

If I reboot the slave Deco, to which this iPhone is connected, it helps for a few hours. Then problem is back.

All other devices/clients are not affected and their status is shown correctly. What is going on? :-)

Deco X60 firmware 1.0.5 Build 20201013 Rel 64247 , Deco M4 firmware 1.4.3 Build 20200918 Rel. 74289

Best regards

2 Reply

RedRoger

LV2

2021-03-28 12:23:58

Posts: 72

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Registered: 2019-07-24

Re:Device offline in Deco app

2021-03-28 12:23:58

https://community.tp-link.com/en/home/forum/topic/257006

TP-Link

2021-03-29 02:06:19

Posts: 6831

Helpful: 3026

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Registered: 2018-07-23

Re:Device offline in Deco app

2021-03-29 02:06:19

@Pogarek

Hi, here is a new firmware on the Deco X60recently, and could you please update the firmware to be the latest:

Deco X60(EU)_V1_1.5.0_210121

https://static.tp-link.com/2021/202103/20210319/Deco_X60_V1.0_210121.zip

After that, if the problem still existed, please help me check the following information:

1. the IOS system of the iPhone 7;

2. the MAC address of iPhone 7;

3. please go to Deco APP>settings on the top left> help>Contact Us>suggestions and add the APP system log and send to us;

Thank you very much and wait for your reply.

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Device offline in Deco app

Device offline in Deco app

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