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5G AX mode crashes 2017 MacBook Pro 13 wifi

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5G AX mode crashes 2017 MacBook Pro 13 wifi

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5G AX mode crashes 2017 MacBook Pro 13 wifi
5G AX mode crashes 2017 MacBook Pro 13 wifi
2021-03-21 18:17:24

HI,

 

After a few days of troubleshooting a weird problem I was able to duplicate the issue and repeat it on demand.  Anytime i set the 5G to mixed mode with AX a 2017 macbook pro would drop its connectivity (wifi would show disconnected) and show no networks.  Recycling the network back and on would solve the issue for a few seconds.  No other devices in the house have this issue.  This problem only showed up when I replaced my old router a few days ago.  If I put 5G in mixed mode without AX the MacBook works fine.  Not sure why this is happening, but there isn't any updates available on the mac side for the built in airport card to update.  

 

Thanks

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Re:5G AX mode crashes 2017 MacBook Pro 13 wifi
2021-03-21 19:39:54

@JeffreyCurtis

 

Can You try to disable short gi,  in C80 it's located > advanced > wireless > advanced > short gi

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#2
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Re:5G AX mode crashes 2017 MacBook Pro 13 wifi
2021-03-21 22:04:37

@ksuuk 

Hi,

 

I tried disabling short gi and same issue.  I also submitted a bug report to Apple,

 

thanks

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#3
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Re:5G AX mode crashes 2017 MacBook Pro 13 wifi
2021-03-22 03:02:46

@JeffreyCurtis 

 

What is the specific macOS version of this 2017 MacBook Pro?

 

How about connecting this 2017 MacBook Pro to the 2.4G network, will it connect properly when enabling the AX mode?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Enhance Your Experience: Archer BE550's New Pre-Release Firmware Boosts Stability and Performance! Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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Re:5G AX mode crashes 2017 MacBook Pro 13 wifi
2021-03-22 23:33:44

@Kevin_Z 

 

Hello,

 

its 11.2.3. 
 

The issue doesn't appear on 2.4 with AX turned on.   With 5G and AX on the network will just stop. The wifi will show it's connected but pressing the menu bars will show no networks. Recycling the wifi power on and off will allow it to reconnect and work for minutes to 20-30 minutes.   
 

thanks

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#5
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Re:5G AX mode crashes 2017 MacBook Pro 13 wifi
2021-03-23 01:26:52

@JeffreyCurtis 

 

Thanks for the details. We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Enhance Your Experience: Archer BE550's New Pre-Release Firmware Boosts Stability and Performance! Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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