TL-PS310U crashes Windows BSOD after 20H1 and 21H1, was working in 1909

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TL-PS310U crashes Windows BSOD after 20H1 and 21H1, was working in 1909

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

kelvin_ni

2021-03-16 18:04:34 - last edited 2021-03-16 18:49:36

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Registered: 2021-03-16

TL-PS310U crashes Windows BSOD after 20H1 and 21H1, was working in 1909

2021-03-16 18:04:34 - last edited 2021-03-16 18:49:36

Model: TL-PS310U

Hardware Version: V1

Firmware Version: 2.076.003.T0209

system was working under windows 10 1909 via USB over IP Server (https://www.tp-link.com/uk/support/download/tl-ps310u/v2/).
Last update TL-PS310U_V2_Utility_20191224. However recently upgraded to windows 10 20H1 and 21H1. both can launch the program and found printer.
But when click connect it will crash windows (BSOD). Any thoughts?

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Solla-topee

2021-03-19 12:36:13 - last edited 2021-03-19 12:43:07

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Re:TL-PS310U crashes Windows BSOD after 20H1 and 21H1, was working in 1909

2021-03-19 12:36:13 - last edited 2021-03-19 12:43:07

@kelvin_ni Dear customer,

Hi sorry for the late update. It is recommended to perform a factory reset before reinstall this Printer Server:

Reset:

1. Unplug the power adapter of print server;

2. Press the Reset key on the print server and hold;

3. Plug-in the power adapter with the Reset key pressing for no less than 7 seconds;

4. Release the Reset key.

If still the same issue, may I have a photo " when click connect it will crash windows (BSOD)."? Do you mean after Utility found printer, you clicked" Connect" button on and Windows will crash? May I have a photo of your motherboard info of your PC as well ? Thank you

https://www.tp-link.com/support/faq/2722/

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TL-PS310U crashes Windows BSOD after 20H1 and 21H1, was working in 1909

TL-PS310U crashes Windows BSOD after 20H1 and 21H1, was working in 1909

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