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Can't connect with TD-W8970, maybe a faulty device?

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Can't connect with TD-W8970, maybe a faulty device?

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Can't connect with TD-W8970, maybe a faulty device?
Can't connect with TD-W8970, maybe a faulty device?
2013-02-25 22:20:24
Region : Italy

Model : TD-W8970

Hardware Version : V1

Firmware Version : TD-W8970_V1_130201

ISP :

Hello,

I just bought online a brand new TD-W8970 modem/router but I'm in trouble with getting ADSL working.

I set up a PPPoE connection with the settings from my ISP but the ADSL Led on the device is solid OFF and in the Admin section it says DSL Status: Not Connected.

I already tried the following things:

- Checked connections;
- Tried different phone cables and removed any filter;
- Updated to the latest firmware;
- Restored to Default factory settings

Now, I think it'ld probabily be a faulty device. It actually acts as there is no phone cable connected at all.

There is anything I can try before send it back?

Thanks in advance.
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#1
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6 Reply
Re:Can't connect with TD-W8970, maybe a faulty device?
2013-02-26 02:42:40
Update, this is what the log says:

PPP: ppp1 sent [PADI Host-Uniq(0x00000670)]
1970-01-01 00:01:36 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00000670)]
1970-01-01 00:01:56 [3] PPP: ppp1 Timeout waiting for PADO packets
1970-01-01 00:01:56 [3] PPP: ppp1
1970-01-01 00:01:58 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00000739)]
1970-01-01 00:02:02 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00000739)]
1970-01-01 00:02:12 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00000739)]
1970-01-01 00:02:32 [3] PPP: ppp1 Timeout waiting for PADO packets
1970-01-01 00:02:32 [3] PPP: ppp1
1970-01-01 00:02:35 [6] PPP: ppp1 sent [PADI Host-Uniq(0x000007fe)]
1970-01-01 00:02:40 [6] PPP: ppp1 sent [PADI Host-Uniq(0x000007fe)]
1970-01-01 00:02:50 [6] PPP: ppp1 sent [PADI Host-Uniq(0x000007fe)]
1970-01-01 00:03:10 [3] PPP: ppp1 Timeout waiting for PADO packets
1970-01-01 00:03:10 [3] PPP: ppp1
1970-01-01 00:03:14 [6] PPP: ppp1 sent [PADI Host-Uniq(0x000008bd)]
1970-01-01 00:03:14 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00000927)]
1970-01-01 00:03:19 [6] PPP: ppp1 sent [PADI Host-Uniq(0x000008bd)]
1970-01-01 00:03:19 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00000927)]
1970-01-01 00:03:29 [6] PPP: ppp1 sent [PADI Host-Uniq(0x000008bd)]
1970-01-01 00:03:29 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00000927)]
1970-01-01 00:03:49 [3] PPP: ppp1 Timeout waiting for PADO packets


It goes on and on this way, no matter if the adsl line is connected or not. This make me think that the modem in this device is broken.
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#2
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Re:Can't connect with TD-W8970, maybe a faulty device?
2013-02-26 16:17:58
who's your ISP?
do you have another modem? please make sure the telephone line is ok.
if the ADSL light off, maybe the telephone line has some problem, please use another modem to test or contact with your ISP,
if you confirm the line status is ok..but the 8970 can not work, maybe you have to send it back.
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#3
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Re:Can't connect with TD-W8970, maybe a faulty device?
2013-02-26 16:52:35
ISP is Infostrada, and yes, now I'm connected with my old modem so the line is ok.

I'm going to send it back :(
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#4
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Re:Can't connect with TD-W8970, maybe a faulty device?
2013-03-05 23:08:23
WAN
Please enter the VPI/VCI provided by your ISP(Internet Service Provider)
VPI: (0-255)
VCI: (1-65535)
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#5
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Re:Can't connect with TD-W8970, maybe a faulty device?
2013-03-14 04:37:58
As I expected, it was a faulty unit. I got a replacement and all is ok now.
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#6
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Re:Can't connect with TD-W8970, maybe a faulty device?
2014-02-17 04:53:58
i have exact same pb !!!! modem is 1 month old and can't get it work so i'm back to my old Zyxel... Very disappointed with the poor performance
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#7
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