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M5 not letting me connect to WhatsApp or Facebook?

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M5 not letting me connect to WhatsApp or Facebook?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

DannyWood82

2021-03-05 19:58:16

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Registered: 2021-03-05

M5 not letting me connect to WhatsApp or Facebook?

2021-03-05 19:58:16

Model: Deco M5

Hardware Version: V3

Firmware Version:

Recently up M5 3 mesh system and connection is good but I cannot access WhatsApp and Facebook?!? I'm the owner and adult.

10 Reply

TP-Link

2021-03-08 11:16:07

Posts: 6831

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Registered: 2018-07-23

Re:M5 not letting me connect to WhatsApp or Facebook?

2021-03-08 11:16:07

@DannyWood82

Hi, did all the mobile clients fail to access Facebook and WhatsApp?

If your device is under parental control, would you please temporarily remove this device from the parental control profile or delete the profile to see what happened?

--if deleting the profile worked, could you please leave me a picture of the parental control blocked categories?

Thank you very much and wait for your reply.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!

xavier221

LV1

2021-04-18 11:18:07

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Registered: 2020-07-25

Re:M5 not letting me connect to WhatsApp or Facebook?

2021-04-18 11:18:07

@DannyWood82

I was having a similar problem with WhatsApp
And I did a lot of searching on the net to solve this problem but I didn't find anything
However, I also used some modified applications to fix it
Like this YOWhatsApp
But my problem is not solved but now after visiting this post I think my problem will be solved.

EduLad

LV1

2021-10-21 18:06:31

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Registered: 2021-10-21

Re:M5 not letting me connect to WhatsApp or Facebook?

2021-10-21 18:06:31

@TP-Link

I have the same problem here. 
Whastapp does not work on mobile or desktop connected to Deco network.

It started this morning without me having changed any of the Deco settings.
Parental control is disabled.

When I bypass Deco, whatsapp works normally.

Deco M5 Firmware version 1.5.3. 20210203 Rel. 68223..

LM18

LV1

2021-12-16 17:48:29

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Registered: 2021-12-16

Re:M5 not letting me connect to WhatsApp or Facebook?

2021-12-16 17:48:29

@EduLad

Having the exact same problem.
wgat can be done?

TP-Link

2021-12-17 02:12:23

Posts: 6831

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Registered: 2018-07-23

Re:M5 not letting me connect to WhatsApp or Facebook?

2021-12-17 02:12:23

@LM18

Hi, welcome to the community.

I see there is another similar feedback on Deco M5.

https://community.tp-link.com/en/home/forum/topic/514958

All my mobile devices (IOS & Android) have problems with WhatsApp app - "Connecting" is always shown on the screen.

Did your mobile devices behave the same? or a little different?

If it is quite like your case, any chance you could follow the suggestions on the first link and help me get the required details?

Thank you very much.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!

ItayP

LV1

2021-12-17 07:20:11

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Registered: 2021-12-17

Re:M5 not letting me connect to WhatsApp or Facebook?

2021-12-17 07:20:11

@TP-Link

I've tried to do what was on the link and in this post.

still whatsapp doesn't connect and facebook issues as well when connected to the MESH.

can you please list everything I can do to fix it?

TP-Link

2021-12-20 11:00:55 - last edited 2021-12-20 11:15:25

Posts: 6831

Helpful: 3108

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Registered: 2018-07-23

Re:M5 not letting me connect to WhatsApp or Facebook?

2021-12-20 11:00:55 - last edited 2021-12-20 11:15:25

@ItayP

Hi, Have you tried the following suggestions:

Did Deco work on the wireless router mode? if yes, please check whether you have enabled any parental control settings for the device.
--if possible, please also change Deco to be access point mode, and help me confirm whether the issue was still here.
--if the access point is not available, could you please unplug the satellite Deco, leave the main only main; then enable guest network for 5ghz only and connect one of your Apple devices to the guest network, then try to access WhatsApp/ Facebook.

By the way, May I know who is your internet service provider and what is the model number of your main router?

Thank you very much.

Update: if anyone had the same issue with WhatsApp, please also leave me a private message for notification.

Thank you very much.