Deco M9Plus v1.x + FW 1.5.x = all devices appear offline but actually work
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I have 6 x M9Plus v1.x for a long time and everything worked well.
A couple weeks ago I updated to firmware 1.5.0 and since then, in latest deco app (iOS 14.4) and web admin page, all connected devices appear to be offline, but they actually work -- my iPhone, iPad, Apple TV and all smart home devices are working. This is just an inconvenience that I can no longer manage them in the app or web admin.
See screenshots.
Today I updated to 1.5.1 and the problem is still there.
I did give "local network access" permission.
I searched this forum but didn't find any similar report. Is it just me?
Thanks!
Hi, thank you very much for your feedback.
I would like to forward your case to the senior engineers.
Could you please go to Deco APP> click the top left settings button>help>contact us>suggestions>tick add system log and send to us;
At the same time, please refer to the following suggestion to have a look:
- Remove the offline devices;
- Delete the previous wireless profile and search the network and reconnect;
- Refresh on the Deco APP and check for the online device again;
Thank you very much and wait for your reply.