Slow Internet Speed with Deco Devices

Slow Internet Speed with Deco Devices

83 Reply
Re:Slow Internet Speed with Deco Devices
2022-03-31 03:09:06

  @hughesie27 

Hi can I have a picture of your network layout and would there be any switch in the network?

Have you ever changed a new cable to connect the main S4 to the Virgin modem?

By the way, may I know the model number of your Virgin modem?

Thank you very much.

 

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#67
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Re:Slow Internet Speed with Deco Devices
2022-03-31 14:51:22 - last edited 2022-03-31 14:53:19

  @David-TP 

 

Hi thanks for getting bak to me. I haven't changed any of the cables used since first installation. 

I'm not sure what sort of picture you would like but my network layout is the Virgin modem positioned in the centre of the house and connected to the Main Deco in the room nextdoor using a 15m ethernet cable. This unit is then connected with a hort ethernet cabe into a PC. The PC also oly ever gets max speeds of 60MB once it drops from 400+. The 2nd Deco unit is positioned 1 floor above these and the 3rd unit is actually 1 level below the main, in a summer house, about 40 ft away from the Main unit.

My virgin Hub is the 3.0. 

 

Cheers.

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#68
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Re:Slow Internet Speed with Deco Devices
2022-04-01 06:20:32

  @hughesie27 Thank you very much and I would like to follow up on your case by email please check the email for further assistance.

 

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#69
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Re:Slow Internet Speed with Deco Devices
2022-04-06 18:42:13

  @TP-Link 

 

Deco M5 x3

Firmware 1.5.7

 

The Deco app shows a download speed of 700 Mbps. The two Deco have a two and three signal bar strength.

 

Is a download speed of 120 Mbps normal for a wireless connection?

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#70
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Re:[Troubleshooting] Slow Internet Speed with Deco Devices
2022-04-13 23:51:52

  @Debashish4 I have the same issue with X60....

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#71
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Re:Slow Internet Speed with Deco Devices
2022-04-28 08:58:50

  @TP-Link maybe you have forgot. After setting all the settings you need to restart/reboot the device again, then the data will be assumed.
everything is working fine now.

 

Thanks!

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#72
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Re:[Troubleshooting] Slow Internet Speed with Deco Devices
2022-05-11 18:12:51

  @GastondZ 

 

Me too.

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#73
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Re:[Troubleshooting] Slow Internet Speed with Deco Devices
2022-05-12 02:01:35

  @Stitch23 

Hi, Nice to see you again.

I see we have created a ticket #TKID220119518 for your case and ever since the first update, there is no more reply.

If the speed issue still existed, you could update the email directly with more details so that we could provide further assistance.

Thank you very much.

Best regards.

 

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#74
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Re:Slow Internet Speed with Deco Devices
2022-06-01 19:30:12

  @TP-Link 

When my laptop is connected to the main Deco M5 device, I get full speed (per my subscription): 200MB download, 5MB upload.

When it is connected to a secondary device, performace goes down to approx 70-85MB.

My Decos are cofigured as Access Point. but same results also in router mode.

The main device is connected to a Gigabit ethernet port to the router.

The other Deco devices are wireless and show abuot 1-2 lines in the signal strength icon.

Network Optimization reports perfect status.

Can I do somthing to improve speed?

 

Thanks,

--- Moshe

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#75
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Re:Slow Internet Speed with Deco Devices
2022-06-02 03:48:15

  @Moshe-Steiner 

Hi, Welcome to the community.

Have you tested the Ethernet speed from the satellite M5?

Normally the speed from the satellite would be less than the main Deco--Why is my satellite Deco unit not getting the same speed as the main Deco?

And It would help if you could wire to the satellite Deco via cable to the main Deco or main ISP router to use Ethernet backhaul, instead of Wi-Fi backhaul.

General questions about Ethernet Backhaul feature on your Deco

 

Thank you very much.

Best regards.

--------------------------

Deco X50-PoE is ready for your advice. If you are interested, please help us complete the following survey.

Deco X50-POE Survey

 

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#76
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