WiFi Range Extender Causes Unreliable Connection

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WiFi Range Extender Causes Unreliable Connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

julian5000

2021-02-22 03:41:56 - last edited 2021-02-22 03:50:03

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Registered: 2021-02-22

WiFi Range Extender Causes Unreliable Connection

2021-02-22 03:41:56 - last edited 2021-02-22 03:50:03

Model: Range Extender

Hardware Version: V2

Firmware Version: 1.0.4

Hi, whenever I turn on the extender the connection immediately becomes extremely unreliable. Web pages fail to load, video's buffer, etc. When the connection does work it seems to be a similar speed, but it is so patchy it's unusable.

It doesn't matter how far away from the router the device is, this happens when everything is in the same room.

Any ideas? Thanks.

1 Reply

Solla-topee

2021-02-22 06:30:55

Posts: 13654

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Registered: 2020-05-19

Re:WiFi Range Extender Causes Unreliable Connection

2021-02-22 06:30:55

@julian5000

Please give me the below details so that we can do more troubleshooting.

a. May I know the Model number of range extender. What's the light status of the RE and main router when the Internet stops working/ buttering?

b. Try to give it a different network name/ Wi-Fi name from the main router so that we can verify the root cause.

c. Please connect your computer to the Range extender directly when the connections drop out. And please click here to check the IP address, default gateway and DNS server as the below instruction.
Note: Please show me the screenshot of the status-details page.

d. At that time, you can unplug the range, and connect your smartphone to the main router by wireless to verify main router work stably?

e. Please ensure that the firmware is up to date. How often range extender got unstable issue?

Thanks in advance, and have a good day.

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WiFi Range Extender Causes Unreliable Connection

WiFi Range Extender Causes Unreliable Connection

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