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VPN Express shows on son’s insight. Why?

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VPN Express shows on son’s insight. Why?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
VPN Express shows on son’s insight. Why?
VPN Express shows on son’s insight. Why?
2021-02-18 22:33:45

Hi

 

I cancelled my Express VPN service back in October 19 and have only recently purchased Deco M5 kit, yet when I look at the insights tab on my son's profile it lists Express VPN as his most active site or service. Any ideas why this could be the case?  What am I missing?

 

thanks

Chris

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Re:VPN Express shows on son’s insight. Why?
2021-02-19 02:29:22

@Redchris 

Hi, can I have a picture of  the insight of the profile?

--and please also go to insight>history>click the express VPN access link and block this website here;

And Could you please test on your own device via 3/4G data to see whether the Express VPN service is still active?

Thank you very much and wait for your reply.

 

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Re:VPN Express shows on son’s insight. Why?
2021-02-19 06:33:37

@TP-Link 

 

thanks for the reply.  Attached is an image of my son's insight profile. I have blocked the service as suggested and will monitor the response. 
 

when I log into my Express VPN app iI am immediately presented with a screen telling me my subscription has expired. I'm not quite sure how I can test to see if the service is still running?

 

Chris

File:
4DF3CDCA-EB15-4580-854B-1747F7B5B0F1.pngDownload
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Re:VPN Express shows on son’s insight. Why?
2021-02-19 08:41:32

@Redchris 

 

To add, insight still shows Express VPN despite having blocked it

File:
7A88E2CB-8BF8-40F6-8C68-C8F798E628D3.pngDownload
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Re:VPN Express shows on son’s insight. Why?
2021-02-21 18:43:40

@Redchris It sounds like a vpn client is installed on a device somewhere. 

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Re:VPN Express shows on son’s insight. Why?
2021-02-21 21:00:31

@richpriest Thanks for your reply Rich. 
 

Excuse my ignorance but I'm not particularly well versed in these things. How can the client work if I no longer have a paid up subscription?

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Re:VPN Express shows on son’s insight. Why?
2021-02-21 21:24:29

@Redchris if it is trying to ping home, or use it's DNS, or something like that, then it'll connect to their domain which is how it appears in a list on a system not installed until months after you stopped using it. 

 

Things to check:

 

- Anything to do with ExpressVPN installed on your son's devices.

- Check the IP address configuration of those devices (how to do this will totally depend on the type of device)

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Re:VPN Express shows on son’s insight. Why?
2021-02-21 21:27:16

@richpriest Thanks Rich I'll do some more digging. 

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