Internet Connection Lost due to - [6827] clear all stats because time changed issue
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Hi TP-link Technical Support,
We just encountered today a Internet connection lost due to the [6827] clear all stats because time changed issue. why is this happening ? do we have permanent solution in this issue? tomorrow we will update the firmware to the latest version available. Please let us know if you have any solution on this issue.
Thank you
Jed
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Hi,
Can I have a screen-shot of the ‘[6827] clear all stats because time changed issue’?
Did you refer to the system log of the Archer AX3000?
Thank you very much and wait for your reply.
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Yes it's a AX3000 for the update I already update the firmware to the latest Version of today 1.0.9 build 20200708 rel 55037.
Please help for further troubleshooting.
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Just to confirm, is the model AX3000 or AX50 on the bottom sticker? What is the issue you are experiencing? Please provide more details, then we will try to figure it out.
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@Levianblake Hi, I have same issue in my AX1500 revision V1 router.
What is root cause and permament fix for this?
####################################################################
# Archer AX1500 System Log
# Time = 2021-03-10 01:23:59
# H-Ver = 1.0.0 ; S-Ver = 1.1.1 Build 20201116 Rel. 57080
# LAN: I = 192.168.xx.xx ; M = 255.255.255.0 ; MAC = 40:3F:8C:B1:xx.xx
# WAN: W = dhcp ; I = 192.168.xx.xx ; M = 255.255.255.0 ; MAC = 40:3F:8C:B1:xx.xx
# G = 192.168.33.1 ; D1 = 192.168.xx.xx ; D2 = 0.0.0.0
# Clients connected: 6 ; WI-FI : 6
####################################################################
2021-03-10 01:19:45 led-controller[909]: <6> 288051 Start to run WAN1_ON
2021-03-10 01:19:45 led-controller[909]: <6> 288051 Start to run WAN0_OFF
2021-03-10 01:19:45 led-controller[909]: <6> 288051 Start to run LAN_OFF
2021-03-10 01:19:03 upnp[9509]: <6> 217504 Service start
2021-03-10 01:19:03 upnp[9509]: <6> 217505 Service stop
2021-03-10 01:19:02 remote-management[9190]: <6> 282505 Service stop
2021-03-10 01:18:52 nat[7446]: <6> 211021 IPSEC ALG enabled
2021-03-10 01:18:52 nat[7446]: <6> 211021 L2TP ALG enabled
2021-03-10 01:18:52 nat[7446]: <6> 211021 PPTP ALG enabled
2021-03-10 01:18:52 nat[7446]: <6> 211021 SIP ALG enabled
2021-03-10 01:18:52 nat[7446]: <6> 211021 RTSP ALG enabled
2021-03-10 01:18:52 nat[7446]: <6> 211021 H323 ALG enabled
2021-03-10 01:18:52 nat[7446]: <6> 211021 TFTP ALG enabled
2021-03-10 01:18:52 nat[7446]: <6> 211021 FTP ALG enabled
2021-03-10 01:18:51 nat[7446]: <6> 211024 DMZ disabled
2021-03-10 01:18:51 traffic-stats[6253]: <6> 269001 Clear all stats because time changed
2021-03-10 01:18:51 led-controller[909]: <6> 288051 Start to run WAN1_ON
2021-03-10 01:18:51 led-controller[909]: <6> 288051 Start to run WAN0_OFF
2021-03-10 01:18:51 led-controller[909]: <6> 288051 Start to run LAN_OFF
2020-11-16 00:00:48 nat[7446]: <6> 211501 Initialization succeeded
2020-11-16 00:00:48 nat[7446]: <6> 211501 Initialization succeeded
2020-11-16 00:00:46 led-controller[909]: <6> 288051 Start to run WAN1_OFF
2020-11-16 00:00:46 led-controller[909]: <6> 288051 Start to run WAN0_ON
2020-11-16 00:00:46 led-controller[909]: <6> 288051 Start to run LAN_OFF
2020-11-16 00:00:45 led-controller[909]: <6> 288051 Start to run STATUS_ON
2020-11-16 00:00:44 qos[6747]: <6> 259504 Service start
2020-11-16 00:00:42 qos[6747]: <6> 259502 Function enabled
2020-11-16 00:00:42 led-controller[909]: <6> 288051 Start to run NIGHT
2020-11-16 00:00:42 led-controller[909]: <6> 288051 Start to run GENERAL
2020-11-16 00:00:33 traffic-stats[6248]: <6> 269504 Service start
2020-11-16 00:00:31 factory-reset[6108]: <6> 284504 Service start
2020-11-16 00:00:31 parental-control[5876]: <6> 229504 Service start
2020-11-16 00:00:31 parental-control[5876]: <6> 229502 Function enabled
2020-11-16 00:00:30 access-control[5730]: <6> 239504 Service start
2020-11-16 00:00:30 access-control[5730]: <5> 239606 Flush conntrack table succeeded
2020-11-16 00:00:30 access-control[5730]: <6> 239502 Function enabled
2020-11-16 00:00:28 nat[5289]: <7> 211001 Flush conntrack
2020-11-16 00:00:28 nat[5289]: <6> 211502 Function enabled
2020-11-16 00:00:28 nat[5289]: <5> 211051 Create NAT chain succeeded
2020-11-16 00:00:28 nat[5289]: <6> 211501 Initialization succeeded
2020-11-16 00:00:28 nat[5289]: <6> 211501 Initialization succeeded
2020-11-16 00:00:24 basic-security[4912]: <6> 219504 Service start
2020-11-16 00:00:24 basic-security[4912]: <5> 219606 Flush conntrack table succeeded
2020-11-16 00:00:23 firewall[3805]: <6> 209504 Service start
2020-11-16 00:00:20 imb[4372]: <6> 218507 Daemon connection succeeded
2020-11-16 00:00:20 imb[4372]: <6> 218012 ARP Binding disabled
2020-11-16 00:00:20 imb[4372]: <6> 218506 Config interface initialization succeeded
2020-11-16 00:00:20 imb[4372]: <6> 218501 Initialization succeeded
2020-11-16 00:00:20 upnp[4298]: <6> 217504 Service start
2020-11-16 00:00:20 upnp[4298]: <6> 217505 Service stop
2020-11-16 00:00:18 remote-management[3984]: <6> 282505 Service stop
2020-11-16 00:00:17 led-controller[909]: <6> 288051 Start to run WIFI2G_ON
2020-11-16 00:00:17 led-controller[909]: <6> 288051 Start to run WIFI5G_ON
2020-11-16 00:00:00 time-settings[938]: <6> 279504 Service start
1970-01-01 00:00:08 led-controller[909]: <6> 288504 Service start
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Just to confirm, are you encountering any disconnect issue when connecting to the AX1500 network? May I know who is your ISP?
When the internet drops on the AX1500, how about the internet LED on it, is it still green or orange?
Have you confirmed this with your ISP also? Please connect the computer directly to the ISP modem, check if it can maintain a stable internet connection. If yes, please try to clone the PC's MAC address to the AX1500 by connecting this PC to the AX1500 LAN port, then monitor again.
If the issue persists, please kindly send us the whole system log, including those before and after the dropouts, our engineer with try to investigate.
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@Kevin_Z the case is that the log is cleared because of this error. Spoke with pl support, sending out router for warranty. This issue happens no matter if I'm connected by cable, 5 or2,4g. It's not ISP issue, I connected backup huawei AX3 router and all works stable. No resets since 4 days. Ax1500 has been reciting 2 times or more daily.
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