C80 Internet drop randomly

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C80 Internet drop randomly

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C80 Internet drop randomly
C80 Internet drop randomly
2021-02-14 23:39:55 - last edited 2021-08-26 07:42:06
Model: Archer C80  
Hardware Version: V1
Firmware Version: 1.4.9 build 201003 Rel.55402n(5553)

 

 

 

 

I've been noticing some internet drops at irregular intervals. When it happens the "internet" led turns orange for like 30secs them everything comes back to normal. 

 

Seems to me that wireless usage might have something to do with it. When im using YouTube on my TV (cable) + my phone everything looks fine, when a third device (been my wife using her phone or notebook via wifi) is used the connection drops, i can't say that is 100% accurate but i replicated it a couple of times. 

 

I've tried putting router IP in moden's DMZ, using Google's DNS and restarting router at least once a day. 

 

Anybody had something similar? 

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#1
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1 Accepted Solution
Re:C80 Internet drop randomly -Solution
2021-08-26 07:32:41 - last edited 2021-08-26 07:42:06

Hello @ratnam, we are happy to tell you that there is a new firmware for the Archer C80(US) V1, you can try to install it on your C80, then check the connectivity.

 

You can refer to this thread for more details:

[New Firmware] Archer C80(US)_V1_210716

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:C80 Internet drop randomly
2021-02-18 08:46:46

@Dani_Bischoff 

 

Just to confirm, who is your ISP? Is the WAN connection type Dynamic IP or PPPoE? Have you confirmed the internet is stable from the ISP modem by connecting a computer directly to it?

 

Meanwhile, it is suggested to try with a different cat 5e or cat 6 cable between the modem and the C80, then monitor.

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:C80 Internet drop randomly
2021-02-27 10:52:51

@Dani_Bischoff hi did you sort this ive only had this router a few days moved from the a Vodafone hub 

I also use a openreach modem which then goes to this router it was fine at first mines on PPPoE

I then noticed a firmware update to the latest software which I did so not sure if that's the problem as did that the same night as installed it

but last night I was watching Netflix and it happened twice very random

and apparently in the day my kids told me never had this problem with the hub which makes me think it's a software/hardware issue

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#3
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Re:C80 Internet drop randomly
2021-03-01 05:43:18

@Paulm94 

 

When the internet drops on the C80, how about the internet LED on it, is it still green or orange? Who is your ISP? Is the openreach modem in bridge mode, and you dial up on the C80 with your PPPoE username and password?

 

If the internet LED becomes orange when the internet drops, please login to the web interface of the C80, confirm if there is still a WAN IP address. If there is, please try to change the DNS server to something else different from that assigned by your ISP, such as 8.8.8.8 and 8.8.4.4, then reboot the C80 to check again.

 

If the internet LED is always green, please check if you can get a stable connection by connecting a computer to the C80 with an Ethernet cable. If this is stable, please then confirm if it is the 2.4G or the 5G not stable, try to run a Wi-Fi analyzer to review all the channels, choose one that with less interference, then monitor again.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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Re:C80 Internet drop randomly
2021-06-14 18:49:58

Hi All,

 

Even I am getting the same issue with my C80 router. Is this issue fixed for you guys?

 

Please suggest.

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#5
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Re:C80 Internet drop randomly
2021-06-15 08:46:08

@ratnam 

 

Please ensure you are running the latest firmware on the C80, then confirm my previous suggestions if the issue persists.

 

BTW, who is your ISP?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#6
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Re:C80 Internet drop randomly -Solution
2021-08-26 07:32:41 - last edited 2021-08-26 07:42:06

Hello @ratnam, we are happy to tell you that there is a new firmware for the Archer C80(US) V1, you can try to install it on your C80, then check the connectivity.

 

You can refer to this thread for more details:

[New Firmware] Archer C80(US)_V1_210716

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#7
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