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2.4 ghz printer only works on 5ghz connected devices

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2.4 ghz printer only works on 5ghz connected devices

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2.4 ghz printer only works on 5ghz connected devices
2.4 ghz printer only works on 5ghz connected devices
2021-02-08 18:13:44 - last edited 2021-02-10 01:23:16
Model: Archer C80  
Hardware Version: V1
Firmware Version: 1.5

This is weird thing that is happening.

I have a HP deskjet 3540 and the printer supports 2.4ghz wifi as it shows the same on the router.

However I can't even ping the device if I'm connected via the 2.4ghz band.

I've tried disabling the SPI firewall etc.

 

The strange thing is I can connect via the 5ghz band and I can ping the router that way can someone tell me why this is happening all the settings are set to default I haven't changed anything as such.

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#1
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1 Accepted Solution
Re:2.4 ghz printer only works on 5ghz connected devices-Solution
2021-02-09 10:06:56 - last edited 2021-02-10 01:23:16

@afro_coder 

 

Are they both connected to the main network? Please check they are both connecting to the main/primary network, but not connect to the guest network.

 

It is suggested to try a hard reset (Method 1) and re-configure from scratch to see if that will resolve the problem.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:2.4 ghz printer only works on 5ghz connected devices
2021-02-09 03:28:52

@afro_coder 

 

Does it mean you can only ping and access the printer when the computer is connected to the C80 5G network (HP deskjet 3540 is on 2.4G)? Are they both connected to the main network?

 

Is the C80 working in router mode or AP mode? It is suggested to try a hard reset (Method 1) and re-configure from scratch to see if that will resolve the problem?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:2.4 ghz printer only works on 5ghz connected devices
2021-02-09 03:49:39 - last edited 2021-02-09 03:51:34

@Kevin_Z 

 

Hi,

The printer doesn't support 5GHz networks so it connects to the 2.4GHz.

 

If my laptop is on the 2.4 GHz I can't connect to my printer. Its present on the network but I can't ping it. If I switch my laptop to the 5GHz band I can then connect to said printer which is on the 2.4GHz band.

 

I'm in the wireless router mode.

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Re:2.4 ghz printer only works on 5ghz connected devices-Solution
2021-02-09 10:06:56 - last edited 2021-02-10 01:23:16

@afro_coder 

 

Are they both connected to the main network? Please check they are both connecting to the main/primary network, but not connect to the guest network.

 

It is suggested to try a hard reset (Method 1) and re-configure from scratch to see if that will resolve the problem.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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Re:2.4 ghz printer only works on 5ghz connected devices
2021-02-09 10:48:26

@Kevin_Z 

 

Yes I've disabled guest network.
I'll give the hard reset a shot and see. thanks

 

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#5
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Re:2.4 ghz printer only works on 5ghz connected devices
2021-02-09 14:43:25

@afro_coder 

 

Thank you this works now.

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Re:2.4 ghz printer only works on 5ghz connected devices
2021-02-10 01:23:33

@afro_coder 

Glad to know it works now.smiley

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Views: 1298

Replies: 6

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