Sky Fibre - Sky Q Crashing
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Sky Fibre - Sky Q Crashing
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
So i've moved my Sky Fibre router to a VR2100.
All devices connected ok and working - apart from Sky Q which appears to randomly freeze and totally crash my box - the only way to fix being to power off sky and on again.
Sky q was working fine for the last 12 months on the old sky router so i know its related to my new setup.
Has anyone else experienced this?
I really dont want to move back as i have much better wireless strength and throughput all round the house and QOS is working well for my playstation!
Thanks,
Phil
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Yes, our engineers would like to work this with you, they will try to help you out. Please check the email box and discuss this with them.
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@Phil4wd hello was this resolved as i have the same issue
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Hi, the final issue has not been located yet.
If possible, Could you please help me check for more details:
- What is the model number of your product and what are the current firmware and hardware versions?
- Except for the sky Q main box, do you have any mini box?
- Was the Sky Q box connected to the TP-Link via Ethernet cable or Wi-Fi(2.4ghz or 5ghz)?
- What is the detailed symptom when the Sky Q box freeze, can we have a short video about the issue?
Thank you.
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@TP-Link hi thanks for the reply I have managed to make mine stable for now I have switched smart connect off on my router and separated the 2.4 and 5 with differnt names and just connected to the 2.4 with my sky q has not crashed since
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Same problem here with a new MR400. Sky box starting crashing immediately after switching from Sky Broadband router to the TP Link :(
Am switching to a better router this week anyway as have been disappointed with the MR400 so hopefully that will be fixed.
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Hi, nice to see you here.
Did you use OneMesh feature on MR400?
Except for Sky main box, do you have any mini boxes? And how are these boxes connected to MR400, 2.4ghz, 5Ghz, or Ethernet connection?
Have you tried to change the channel to be channel 11 for 2.4ghz, channel 48 for 5ghz?
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@Adammiller Thanks for the message. I ended up ditching the router for a Huawei ;) Works great now.
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