Problem using remote connection - Archer AX50
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This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi,
I bought recently a new Archer AX50 to replace my old ISP router(also TPLink). I wanted a modern device to ensure smooth working from home.
Unfortunately, the new one works worse than the old one. There are some interruptions or maybe package delays when working through remote connection. I'm using Citrix for that purpose. It happens on wi-fi. And I don't mean that it losses connection. No, the connection is OK but the stream is not. I can experience this even when scrolling some page, it frequently freezes and after a moment(sometimes a whole second or even more) the page jumps up or down. This never happens with my old router, so I'm sure the problem is the new Archer AX50.
I tried a lot of router configurations and found that this becomes resolved(or at least significantly improves) when switching off WMM Feature. The problem here is that obviously this way I can't use the full capabilities of the router and the connection speed drops significantly.
Please review the problem and give me advise. Otherwise I'll have to throw away this 'new modern' router because it becomes useless to me.
Thanks in advance!
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No way to solve the issue. Just return this router and buy another one. And this time buy real top brand like Lynksys, Netgear etc.
I sold mine and I will never again buy anything from TP-LINK.
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That is indeed what I'm going to do. After I had a conversation with the supportdesk of tp-link a solution was not in sight. So we concluded I should test by replacing the tp-link back to the old switch (I thought it was a NetGear, but it is a Sitecom) and now everything runs smooth again. The reason I wanted to replace this sitecom is the performance of the Wifi (which is not used by my PC), but if that comes at the cost that I cannot do my work anymore, it is not an option.
I'm going to contact the retailer that I want to replace the router for something that does the job of both allowing me to work and have an acceptable performance for the wifi.
Never going to buy something from tp-link is too big a statement. Especially since all those companies are buying and selling divisions so there is no way to know the quality you're getting. And as I said. the router functions fine for all other protocols, like browsing, watching streams or doing the streaming yourself. But for some reason it trashes up the Citrix sessions, which are essential for me to do my job.
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