Factory reset button failing

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Factory reset button failing

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imManueLpv

2021-01-20 07:52:00

Posts: 1

Helpful: 1

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Registered: 2021-01-20

Factory reset button failing

2021-01-20 07:52:00

Model: Archer C6

Hardware Version: V2

Firmware Version: Default

Good day!

For the below problem do i need to exchange the product under warranty (or) do I have workaround for factory defaults.

1.) Unable to connect to router.

2.) http://tplinkwifi.net not launching in Firefox or Edge web browser.

3.) Factory reset button in appliance, not working after long press say 10 to 30 sec.

Thank you.

1 Reply

Kevin_Z

2021-01-21 07:13:39

Posts: 21972

Helpful: 5307

Solutions: 2609

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Registered: 2018-12-24

Re:Factory reset button failing

2021-01-21 07:13:39

@imManueLpv

Will the LEDs on the front panel change when you press and hold the reset button on the C6? If not, the reset button may not function properly as you guessed, you can contact the local tech support to request a replacement if it is still in warranty:

https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

Factory reset button failing

Factory reset button failing

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