AX11000 not connecting to a Logitech Harmony Elite Hub
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I purchased a TP-Link AX11000 recently and cannot get my Harmony Elite Hub to connect. I have tried 2.4gb, changed the Router SSID to something different than the 5gb. The remote sees the network, but I get an error message saying "cannot connect". I can connect to my Netgear without a problem. Any Ideas.
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Hello, thanks for reporting the issue to the TP-Link community.
Please try the below troubleshooting and see if it helps:
1. Please change the 2.4G network name to a new one, which is different from the 5G as well as the old 2.4G, change the security to WPA/WPA2- personal, Version:WPA2-personal, AES; Channel 11; channel width 20MHz, then reboot the AX11000 to confirm.
2. If the above doesn't work, check and ensure there is no blacklist for this Harmony Elite Hub under Security>>Access Control.
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Hello, thanks for reporting the issue to the TP-Link community.
Please try the below troubleshooting and see if it helps:
1. Please change the 2.4G network name to a new one, which is different from the 5G as well as the old 2.4G, change the security to WPA/WPA2- personal, Version:WPA2-personal, AES; Channel 11; channel width 20MHz, then reboot the AX11000 to confirm.
2. If the above doesn't work, check and ensure there is no blacklist for this Harmony Elite Hub under Security>>Access Control.
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@Kevin_Z I did try changing the name of the 2.4 gb and 5 to different names without luck, but I will try the other things you mentioned and see if I have any luck.
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@Kevin_Z ,
You don't know how close I was to returning this Router to the store! The solution that you had fixed the problem. I believe it was the Channel Width of 20 MHz, since I had tried all the other things earlier. I spent at least 4 hours before trying to make it work. I even called your Phone Support on this and they told me it was a Logitech problem and that they couldn't help me. Thank you so much for the solution.
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Thank you so much for updating the status, and it's glad to know changing the channel width to 20MHz helps with the Harmony Elite Hub connect to the network.
Have a nice day, let me know if there is anything else we could do.
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