Archer AX10 v1.20: 2.4GHz WiFi Going Down
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Good evening,
For the past couple of weeks the 2.4GHz wifi network has gone down a couple times per day. The only way to get it to broadcast again that I have found is rebooting the router. This issue does not affect the 5GHz network which continues to work just fine. Looking at the web interface while this is happening shows only my 5GHz devices connected. I just updated to the latest firmware in the hopes that it would fix the issue, but the issue still persists. I would appreciate a solution to this issue, as it is becoming very annoying.
Thanks,
GoWish
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi GoWish, thanks for reporting the issue on the TP-Link community.
As for the 2.4G down issue you are experiencing, can you confirm if the 2.4G signal is disabled on the web interface automatically? What if you try to disable then enable it on the web interface, will it work again?
Have you tried to reset the AX10 to factory defaults, then reconfigure it from scratch to check if the issue persists?
Please also check and try to change the 2.4G wireless settings on the AX10 web page, such as changing the wireless channel to 1/6/11, change channel width to 20MHz, change security to WPA/WPA2-Personal, WPA2-PSK/AES, then reboot it and confirm.
- Copy Link
- Report Inappropriate Content
As for the 2.4G down issue you are experiencing, can you confirm if the 2.4G signal is disabled on the web interface automatically? What if you try to disable then enable it on the web interface, will it work again?
When the issue occurs, the 2.4GHz signal is still enabled in the web interface. If I turn it off and turn it back on again it fixes the issue, but only temporarily. It comes back again after a little bit (the same as a reboot).
Have you tried to reset the AX10 to factory defaults, then reconfigure it from scratch to check if the issue persists?
I have tried this.
Please also check and try to change the 2.4G wireless settings on the AX10 web page, such as changing the wireless channel to 1/6/11, change channel width to 20MHz, change security to WPA/WPA2-Personal, WPA2-PSK/AES, then reboot it and confirm.
My channel is on auto, my width is on 40MHz, and my security settings are as you have specified. I could try changing the channel and channel width, but I don't see how it would help. I have had these settings since the summer and the issue only started a couple of weeks ago (after an update if I recall correctly).
- Copy Link
- Report Inappropriate Content
Thanks for getting back quickly. Please kindly try to modify the 2.4G wireless settings, then monitor the connectivity.
BTW, the tech team was made aware of your issue, they will likely reach out to you via email to continue to troubleshoot your issue.
- Copy Link
- Report Inappropriate Content
Understood, thank you! I have received an email from them and will work with them on this issue.
- Copy Link
- Report Inappropriate Content
Good, please try the suggestions provided by the engineers, then get back directly via email, thanks a lot.
- Copy Link
- Report Inappropriate Content
@GoWish hey. Did you get any good workaround besides restart the modem every hour.? I had two old TVs connected to Archer Ax10 and it was fine until 2 updates ago. Greetings
- Copy Link
- Report Inappropriate Content
@GilbertoVal It has not happened again for me in the past several days (even though I did not change anything), so I was unable to determine the cause. Mine started about the same time as yours it would seem. Sorry I cannot give any further information regarding the issue and its potential solutions.
- Copy Link
- Report Inappropriate Content
Hi, thanks for reporting the issue to the community. Can you please confirm if the TVs can still see the wireless network, I guess they only support 2.4G? What if you login to the web interface of the AX10 to disable then enable the 2.4G wireless, will the TVs connect?
You may try to change the 2.4G wireless network settings, such as changing the wireless channel to 1/6/11, channel width to 40MHz, security to WPA/WPA2-Personal, Auto, then reboot the AX10 to confirm.
Can I have the brand and model of the TVs?
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 1153
Replies: 8
Voters 0
No one has voted for it yet.