Home Network Community > Wi-Fi Routers > AX1800 Wi-Fi6 router never auto attempt reconnect in PPPoE connection, after disconnected?
< Wi-Fi Routers

AX1800 Wi-Fi6 router never auto attempt reconnect in PPPoE connection, after disconnected?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
12

AX1800 Wi-Fi6 router never auto attempt reconnect in PPPoE connection, after disconnected?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX1800 Wi-Fi6 router never auto attempt reconnect in PPPoE connection, after disconnected?
AX1800 Wi-Fi6 router never auto attempt reconnect in PPPoE connection, after disconnected?
2021-01-15 12:00:36
Model: Archer AX1800  
Hardware Version: V1
Firmware Version: 1.2.0 Build 20200929 rel.54838(4555)

The problem is every time disconnected from ISP (PPPOE), it must manually restart the router, otherwise it will never reconnect to the internet,(I have tested few times) also i couldn't find the settings in the router to change this, if anyone knows there is such settings, please let me know, thank you very much!
If there hasn't that setting, i really hope we can get a Firmware update soon, this is a very basic function for any router in 20 years ago.

Thanks every body!

  0      
 
  0      
 
#1
Options
11 Reply
Re:AX1800 Wi-Fi6 router never auto attempt reconnect in PPPoE connection, after disconnected?
2021-01-15 14:26:02

@fire.power 

 

Check this setting:

 

If this was helpful click on the arrow pointing upward to make it blue. If this solves your issue, click the star to make it blue and mark the post as a "Recommended Solution".
  0  
  0  
#2
Options
Re:AX1800 Wi-Fi6 router never auto attempt reconnect in PPPoE connection, after disconnected?
2021-01-15 16:01:31

@Ivaylo 

Hi, thank you for your information, my router this setting is select to auto already as default. Unfortunately this setting it won't reconnect to the internet automatically.

  0  
  0  
#3
Options
Re:AX1800 Wi-Fi6 router never auto attempt reconnect in PPPoE connection, after disconnected?
2021-01-15 16:52:46 - last edited 2021-01-15 16:57:52

@fire.power 

 

You can try on Manual with Max idle time 0, as well:

 

 

If the issue still persists then try to set these and test:

 

If this was helpful click on the arrow pointing upward to make it blue. If this solves your issue, click the star to make it blue and mark the post as a "Recommended Solution".
  0  
  0  
#4
Options
Re:AX1800 Wi-Fi6 router never auto attempt reconnect in PPPoE connection, after disconnected?
2021-01-15 17:09:05

@Ivaylo 

Thank you for your replay, i will give a try later, and i will let you know the result.yes

  0  
  0  
#5
Options
Re:AX1800 Wi-Fi6 router never auto attempt reconnect in PPPoE connection, after disconnected?
2021-01-15 18:18:31 - last edited 2021-01-15 18:21:36

@Ivaylo 

I have just tried everything,

1, In Manual mode, set the Max Idle Time: 0 , it won't retry attempt. All public IP and DNS server stay empty, after disconnected.

2, In auto mode it so strange, some how the router will display the public IP address and DNS even don't have connection, and it will just stay the same status forever, disconnected.

I did factory restore it and it still the same issue, I believe this is a system bug.

  3  
  3  
#6
Options
Re:AX1800 Wi-Fi6 router never auto attempt reconnect in PPPoE connection, after disconnected?
2021-01-15 20:12:40
It would be helpful to post some router logs while issue occurs, if the support wants to analyze them and give a solution.
If this was helpful click on the arrow pointing upward to make it blue. If this solves your issue, click the star to make it blue and mark the post as a "Recommended Solution".
  0  
  0  
#7
Options
Re:AX1800 Wi-Fi6 router never auto attempt reconnect in PPPoE connection, after disconnected?
2021-01-24 14:23:17

@Ivaylo 

This is the all system logs, i can't see anything useful in here, hope this will help you to find something out, thank you.

 

2021-01-24 13:57:47 NAT INFO [11560] RTSP ALG enabled

2021-01-24 13:57:47 NAT INFO [11560] H323 ALG enabled

2021-01-24 13:57:47 NAT INFO [11560] TFTP ALG enabled

2021-01-24 13:57:47 NAT INFO [11560] FTP ALG enabled

2021-01-24 13:57:46 Remote Management INFO [12016] Service stop

2021-01-24 13:57:44 NAT INFO [11560] Initialization succeeded

2021-01-24 13:57:44 Led Controller INFO [1087] Start to run WAN1_ON

2021-01-24 13:57:44 Led Controller INFO [1087] Start to run WAN0_OFF

2021-01-24 13:57:44 Led Controller INFO [1087] Start to run LAN_ON

2021-01-24 13:57:44 NAT INFO [11560] Initialization succeeded

2021-01-24 13:57:37 Traffic Statistics INFO [8362] Clear all stats because time changed

2020-09-29 00:00:48 PPP INFO [9943] ppp receive IPCP ACK

  0  
  0  
#8
Options
Re:AX1800 Wi-Fi6 router never auto attempt reconnect in PPPoE connection, after disconnected?
2021-01-24 15:55:19

@fire.power 

 

Lets see if @Kevin_Z has an idea what it may be.

If this was helpful click on the arrow pointing upward to make it blue. If this solves your issue, click the star to make it blue and mark the post as a "Recommended Solution".
  0  
  0  
#9
Options
Re:AX1800 Wi-Fi6 router never auto attempt reconnect in PPPoE connection, after disconnected?
2021-01-25 08:05:20

Thanks @Ivaylo for checking and reminding.

 

@fire.power 

 

Who is your ISP? What if you login to the web interface of the AX1800, go to WAN page and hit disconnect, then connect, will it connect back?

 

How often does this issue happen? Please show us the DHCP lease time setting on the AX1800, thanks.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#10
Options
Re:AX1800 Wi-Fi6 router never auto attempt reconnect in PPPoE connection, after disconnected?
2021-01-25 14:48:45 - last edited 2021-01-25 15:01:54

@Kevin_Z 

Hey, my ISP is Kcom (fiber services), in East Yorkshire(UK).

Go to the network connection setting page manually click the DISCONNECT, then click the CONNECT it will reconnect after 30 seconds to 1 minutes. However every time when it disconnected, on this page it still show as it connected, there shows the Public IP address and the DNS server, and the CONNECT button is gray, and the DISCONNECT button it still blue,  but when i trying to click the DISCONNECT it nothing happens.

This issue it only happen when the WAN connection has disconnected, include the unplug and then plugin again or the ISP side has some work on the connection, it won't reconnect, 

I think the issue is when this router is powered on if the PPPoE connection is unavailable, it will stuck as offline, it won't auto attempt reconnect, the only fix is to reboot it, and make sure the PPPoE is ready for connect before it booted

 

This is the local DHCP setting as default:

  0  
  0  
#11
Options
12

Information

Helpful: 0

Views: 2865

Replies: 11

Related Articles
AX1800 and compatibility with Eero Wi-Fi6+
3802 0
Possible for devices to auto disconnect from extender and auto reconnect to router?
588 0
AX1800 and loopback ?
960 0
AX1800 Router Reboots as soon as iPhone12 joins the network
1880 0
TL-MR3020 auto reconnect problem
705 0
TP-Link AX1800 Dual-Bank WiFi 6 Router Mesh
875 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.