losing Wifi on all devices
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Hello,
I have occasionally a problem with my Wifi, all devices are disconnected from the wifi (both 2.4 or 5 GHz), devices on the lan still working, and internet still working. I need to reboot the router so all devices can reconnect again. It happen 2 times today, was working correctly the past 4 days
thanks for your help
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If the wireless connection is not stable, try the below modifications on the AX6000, then monitor:
For the 2.4GHz: choose security as WPA/WPA2- personal, Version:WPA2-personal, AES; Channel 11; channel width 20MHz;
For the 5GHz: choose security as WPA/WPA2- personal, Version:WPA2-personal, AES; Channel 44; channel width 40MHz.
BTW, how many devices are connected to the AX6000 network, wired and wirelessly? What are they? Are all the wireless devices experiencing the same disconnect issue at the same time?
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thanks for the reply, I will make the changes and monitor,
When the problem happend, they all loose wifi connection in the same time , and when I look at the AX6000 network map dashboard, the number of Wifi connexion is at 0 and stay that way unless I reboot the router
regarding the type of Wifi devices I have: Ecobee thermostat, Nest cameras, Wemo switchs, sprinkler system (RainMachine/Android) iOS devices (ipad and iPhone), ChromeCasts device, some Google Home and some android devices.
For the wired devices, laptops (Windows and Mac), Synology server, they never loose internet access while the problem occurs
So it's around 65 devices (lan and wireless)
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Thank you very much for the details. Please try my previous suggestions then monitor.
BTW, as for those iOS devices, please try to disable the Private MAC address on those devices and see if it helps:
https://support.apple.com/en-us/HT211227
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