Is there a way to reset the TL-SG1008D?
Is there a way to reset the TL-SG1008D?
Good afternoon,
I bought three years ago this switch and for whatever reason it is not transfering internet any longer to any of the 8 ports available.
The different LEDs do light, but no internet connection is available.
And it is not a router problem, since the ports of the router work properly.
Is there any way I can reset the device?
What could be the problem?
Many thanks,
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That switch is an unmanaged switch and therefore doesnt have or need reset
When you indicate you are having an issue with the internet not working, can you check some things?
press WINDOWS + R to open a run box
type CMD and press ok
in the command prompt type ipconfig you are looking for an IPv4 address that starts with 192. 172. or 10. If you are getting a 169. address there is an issue.
in the same window try the following command
ping ADDRESS_OF_DEFAULT_GATEWAY - eg ping 192.168.1.1
hopefully you will get replies as below
send us the details of how this test goes and we can help further..
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@Philbert I'm jumping the band wagon as this happened to me couple of days ago.
these are my results by doing the tests that @BTMJ suggested.
First test connected direct to my router with internet.
then connected via the switch.
then done the ping test
Does my findings correlate to anybody else with the same issues.
Could this be blamed on any windows updates?
Thanks
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Hey
So you are getting an IP address given to the computer, for your its 192.168.1.100 with your default gateway (internet router) having the address 192.168.1.1
This is all good, if you where getting an addresss starting 169.something.something.something that would be reason for concern. Basically if you are getting what you pasted above the switch is working for you.
The ping command is failing as you need to ping whatever your default gateway is.. in this case its 192.168.1.1
change this command to
ping 192.168.1.1
and you should get a reply like below... that will indicate that there is a connection to the router via the switch.. ping is basically computer term for " hello are you there" ideally you will get a reply like below
I would expect this to work for you ... its indicates the switch is working ok and doing it job sending the data from your PC/Latop to the router.
Next time the internet drops, do the same test and look for the same results.. if they are the same its not your switch that at fault
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Many thanks for your explanation.
Two issues I want to comment:
1. I use Mac.... Maybe this is the problem?
2. I'm not an expert... therefore sorry beforehand if my ignorance makes me write silly things. Ok, let's go: The IP address that you were mentioning would actually be set if I had connection to internet vie Ethernet coming from the TP-Link switch, right? but since it is not working, how can I get an IP address at all?
Thanks for your help and time!!!
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and thanks @BTMJ
Redone the tpconfig and ping test.
first box shows the results with my PC connected directly to my router
2nd test was done with my pc connected to the switch with a notice saying....
this was my results
So these results tell me that the switch is working?????? and the ping test is just a bit slower (not that I would notice) by 3ms.
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Hey Nevian
Ok see the issue here.. your switch must be a smart switch of some type, its handing out IP addresses.. What model is the switch? If its handing out IP addresses its either a smart switch or a router, ot something else is causing this. If you tell me the model I might be able to help more..
You will notice connected directly to the router you are getting an address of 192.168.0.70 note the 0
When connected to the switch you are getting a 192.168.1.100 address note the 1
Basically the switch is handing out IP addresses on a different network from your router.. 0 vs 1 these need to be the same. Switches cannot move data between different networks, this requires a router... its nearly always the 3rd number that identifies this. As said if you can mention or note what model you have that would help, it could well be that it isnt the switch doing this but instead something else.. If you connect to the switch and type 192.168.1.1 into the browser it should take you to this device and give you an idea what is handing out the addresses. Message a screenshot back to me if you need advice on this
2x ways to sort this..
1. connect to switch and from a browser type 192.168.1.1 this will take you to the switch (or whatever it is), once logged in look for DHCP SERVER and disable it.. then go to LAN setting on the switch and change its IP address to 192.168.0.2 this will put it on the same network as the router and should sort the issue
2. connect directly to the router and do the reverse :) setting it for 192.168.1.2
Personally i would go with 1..
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Hey
Thats what I am hoping to find out, if you are getting a valid IP when connected to the switch it would indicate this is working ok... else yeah its likely your switch is stuffed. From experience, unmanaged switches dont give issues and I have only ever seem a handful die. They generally last for 10 years, hence im curious to see
IF you are on MAC try this below and post the screenshot of how you get on, hopefully will lead us some way.
if you would be kind to follow the instructions below and send a picture like below, then we know more and do some tests for you
When on the switch Go to System Preferences > network and select ETHERNET... hopefully it reads as connected.
You will see something like below, note down (or screenshot) the info and paste it here.. least we know what we are working with. Do the same when directly connected to the router..
Thanks
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I have the same model which is why I rudely jumped in the conversation.
Can't remember when I bought it
I'll do test later. Thanks
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