Reboot issue with AX20
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
The router keeps rebooting intermittently
it's frustrating as we all are working from home and it disrupts work
what is the issue ??
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hello, if you still encounter an issue with the router rebooting itself, it is suggested to follow the troubleshooting suggestions we updated here to address the issue, and report further if the issue persists:
- Copy Link
- Report Inappropriate Content
Give some more details on the issue.
Have you observed the router logs during the disruptions ?
Did you check if the AX20 is overheating ?
What's your connection to the ISP - direct (PPPoE, Dynamic IP, etc.) or ISP modem/router before the AX20 ?
- Copy Link
- Report Inappropriate Content
Hello, just as Ivaylo suggested, we would like to know more details which will help us analyze the special reboot issue you are experiencing.
When did you purchase it, does the reboot issue occur when you first installed it or is it happening after some special activity, such as high loading or streaming? Have you ever upgraded the router firmware or changed some setting on it when this issue begins to happen?
How often does the reboot issue occur? If possible, try to reduce the connected devices, modify the Transmit Power on the router to middle or low, then monitor again.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Can you please verify is the hardware version of the AX20 v1.20 or v1.0? You may find it on the device bottom label.
Meanwhile, please check if the current router firmware is up-to-date, if not, update it and confirm:
https://www.tp-link.com/support/download/archer-ax20/v1/#Firmware
- Copy Link
- Report Inappropriate Content
The Hardware version is 1.29
- Copy Link
- Report Inappropriate Content
I will update it later today.. Thanks for the reply..
Please find the logs from the reboot yesterday. Later i changed the time from Internet to Manual and it has not rebooted yet. will observe today as well.
Please review the logs below and provide your insight..
2020-12-07 23:42:17 Led Controller INFO [1087] Start to run WAN1_ON
2020-12-07 23:42:17 Led Controller INFO [1087] Start to run WAN0_OFF
2020-12-07 23:42:17 Led Controller INFO [1087] Start to run LAN_ON
2020-12-07 23:41:40 Led Controller INFO [1087] Start to run WAN1_ON
2020-12-07 23:41:40 Led Controller INFO [1087] Start to run WAN0_OFF
2020-12-07 23:41:40 Led Controller INFO [1087] Start to run LAN_ON
2020-12-07 23:41:38 UPnP INFO [10799] Service start
2020-12-07 23:41:38 UPnP INFO [10799] Service stop
2020-12-07 23:41:37 Remote Management INFO [10482] Service stop
2020-12-07 23:41:27 NAT INFO [9094] IPSEC ALG enabled
2020-12-07 23:41:27 NAT INFO [9094] L2TP ALG enabled
2020-12-07 23:41:27 NAT INFO [9094] PPTP ALG enabled
2020-12-07 23:41:27 NAT INFO [9094] SIP ALG enabled
2020-12-07 23:41:27 NAT INFO [9094] RTSP ALG enabled
2020-12-07 23:41:27 NAT INFO [9094] H323 ALG enabled
2020-12-07 23:41:27 NAT INFO [9094] TFTP ALG enabled
2020-12-07 23:41:27 NAT INFO [9094] FTP ALG enabled
2020-12-07 23:41:25 Traffic Statistics INFO [7641] Clear all stats because time changed
- Copy Link
- Report Inappropriate Content
Yes it is Dynamic IP
- Copy Link
- Report Inappropriate Content
Fiber & Dynamic IP
- Copy Link
- Report Inappropriate Content
@vinodrajan I also have one that randomly reboots on its own.
Its being used as an access point rather then a router with a static ip and a my passport ultra plugged into the usb.
There shouldn't be much load on it and the power draw from the hard drive is in the.22 amp range below the upper limit.
Hw Ver: 1.20
A server pfsense box does all the routing for a fibre connection.
Rather anoying having the wifi go down for no good reason.
- Copy Link
- Report Inappropriate Content
Can we have the detailed network layout of the Archer AX20? What if you disconnect the passport ultra hard drive from the AX20, will there still be an issue?
Where is the server pfsense box? Is it connected to the WAN port of the AX20, or one of the LAN ports? Any other specific advanced settings on the AX20?
Magnus33 wrote
@vinodrajan I also have one that randomly reboots on its own.
Its being used as an access point rather then a router with a static ip and a my passport ultra plugged into the usb.
There shouldn't be much load on it and the power draw from the hard drive is in the.22 amp range below the upper limit.
Hw Ver: 1.20
A server pfsense box does all the routing for a fibre connection.
Rather anoying having the wifi go down for no good reason.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 4061
Replies: 24
Voters 0
No one has voted for it yet.