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Issue connecting my new TP Link modem with my new NBN service.

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Issue connecting my new TP Link modem with my new NBN service.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Middo

2020-12-07 10:38:42 - last edited 2020-12-07 12:22:29

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Registered: 2020-12-07

Issue connecting my new TP Link modem with my new NBN service.

2020-12-07 10:38:42 - last edited 2020-12-07 12:22:29

Model: TD-W9960

Hardware Version:

Firmware Version:

I have just switched to Origin broadband from TPG. I have an existing NBN connection.

Origin Broad band confirmed with NBN that the internet is working to my house.

I purchased a new TP-Link modem on Saturday. My laptop can see the TD-W9960 via wifi.

But i cannot get the NBN to connect with the TP Link modem.

After 3 attempts with Origin Broadband to create the link ....I have been instructed to contact TP-LINK to escalate and resolve the issue.

I need your help

2 Reply

Kevin_Z

2021-01-27 09:48:47

Posts: 21748

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Registered: 2018-12-24

Re:Issue connecting my new TP Link modem with my new NBN service.

2021-01-27 09:48:47

@Middo

Hello, apologies for the super late reply, I hope you have figured this out already.

But if not, please refer to this instruction to change the W9970 into an NBN-ready wireless router:

https://www.tp-link.com/support/faq/543/

Have a nice day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

Middo

LV1

2021-01-27 11:07:50

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Registered: 2020-12-07

Re:Issue connecting my new TP Link modem with my new NBN service.

2021-01-27 11:07:50

@Middo

Well thanks for getting back to me.

6 weeks is a long time and makes this TP Link "help contact" pretty ineffective and pointless.
Maybe things will become more efficient...

Perhaps do something else, as this did not have any effect other than surprise me that you even replied, all the best.

Issue connecting my new TP Link modem with my new NBN service.

Issue connecting my new TP Link modem with my new NBN service.

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