Cannot Find Deco

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Cannot Find Deco

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Cannot Find Deco

NZILES

2020-12-02 18:17:36 - last edited 2022-07-18 01:45:28

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2020-12-02

Cannot Find Deco

2020-12-02 18:17:36 - last edited 2022-07-18 01:45:28

Model: AC50

Hardware Version: V2

Firmware Version:

Question relates to Deco Mesh - sorry had to choose a model, Deco Mesh isn't there so just chose first option.

For the last 3-4 week neither by husband or I can use the Deco App when we are not at home to connect to our Deco Mesh. All we get is a message "We couldn't find Deco. SOmething went wrong with the cloud service. Please try again". Works fine if we are at home. Have confirmed both our phones have "Wifi and Data: on. Version of App is 2.3.2

1 Accepted Solution

Kevin_Z

2020-12-08 09:49:32 - last edited 2022-07-18 01:45:28

Posts: 21546

Helpful: 5005

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Registered: 2018-12-24

Re:Cannot Find Deco-Solution

2020-12-08 09:49:32 - last edited 2022-07-18 01:45:28

@NZILES

Update：

For the issue mentioned here, please refer to the suggestions on this link:

[Solution]We couldn't find Deco. Something went wrong with the cloud service. Please try again

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Cannot Find Deco

Cannot Find Deco

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