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IOS app issues with last updates

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IOS app issues with last updates

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Farees

2020-11-16 19:03:10

Posts: 1

Helpful: 0

Solutions: 0

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Registered: 2020-11-16

IOS app issues with last updates

2020-11-16 19:03:10

Model: Deco P9

Hardware Version:

Firmware Version:

Ever since the recent updates, I have had the following issues:

1. The app no longer shows the devices connected

2. The app no longer can no longer connect to the network

The internet and wifi work, why the app is no longer usable I have no idea. I have tried reseting the main Deco and it worked for a few hours, but is now back to not even connecting to the deco network.

IOS latest version on Xs

TP software 2.3.13

TP P9 v1

Latest Firmware, I can't check since I can't access anything

1 Reply

David-TP

2020-11-19 09:51:41

Posts: 12509

Helpful: 1734

Solutions: 1203

Stories: 9

Registered: 2020-04-14

Re:IOS app issues with last updates

2020-11-19 09:51:41

@Farees

Good day.

Sorry for the delay.

Have you given the location permission to the Kasa APP on the iPhone XS?

If you are on the 3 /4 G network, are you able to detect the Deco and see the online client list?

Thank you very much!

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶Deco X50-5G-V1-1.2.0 Supports WireGuard VPN, Hybrid Mesh and More Try to leave a Message if urgent help is required.

IOS app issues with last updates

IOS app issues with last updates

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