Registration issue and update problem

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Registration issue and update problem

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Registration issue and update problem
Registration issue and update problem
2020-10-24 11:12:56
Model: Deco M9 Plus  
Hardware Version: V2
Firmware Version: 1.2.11 Build 20190926 Rel. 55727

 

ISSUE 1: 

 

When I want to register my product on the site => does not work. Doesn't recognize my serial number. 

Only option: contact support => nobody there => check forum. 

 

Probably this is because my "Region of purchase" is wrong. Only option is "United States" => sorry my region of purchase is Belgium. 

 

 

ISSUE 2:

 

My device is a Deco M9 Plus V2 and I am still running firmware 1.2.11 Build 20190926 Rel. 55727. We are more than 1 year further. Still no update? Or is there a problem with my update function on the application of my phone? 

 

 

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