notifications turning themselves off

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notifications turning themselves off

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notifications turning themselves off
notifications turning themselves off
2020-10-07 17:49:47 - last edited 2020-11-26 02:22:09
Model: Tapo C100  
Hardware Version:
Firmware Version: latest

I check my settings after putting the away mode on my three 2x c200 and 1x100 cameras and all is as I want it.  Alarm on notifications are on.  When I return I find that motifations have turned them off.. how can this happen? I'm runningnthe app on  a Xiaomi 9 lite with Android 10 and the latest tapo software.

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#1
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1 Accepted Solution
Re:notifications turning themselves off -Solution
2020-11-26 02:21:58 - last edited 2020-11-26 02:22:09

@Sharlee 

Thank you very much for your feedback.

After checking the could service, it turns out Amazon AWS cloud infrastructure is facing an outage at the moment.

We are working closely with the Amazon team to resolve this issue.

You can monitor the status of the service at https://status.aws.amazon.com.

We will keep you posted once there is any update. Thanks a lot.

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Re:notifications turning themselves off
2020-10-10 01:05:12

@xtraxd 

Good day.

Thank you very much for your time and patience.

Did you set up the detection and alerts according to the following FAQ:

https://www.tp-link.com/support/faq/2619/

 

And since you had 3 cameras, did all of them have the same issue?

If you do not enable the away mode, would the notification still turn themselves off?

Thanks a lot.

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#2
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Re:notifications turning themselves off
2020-11-26 00:07:03
They have been working fine as I set them up until the last few days. I made no changes but I suddenly stopped getting notifications or the short recording of an activity as I was for the last many months.
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Re:notifications turning themselves off
2020-11-26 00:09:23

@Myapps All 3 are not recording activities when on and all 3 are not make the short video of the activity and notifying me of the activity when I am away form the home. It is like a setting to notify me is off but the KASA APP has notifications turned on.

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#4
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Re:notifications turning themselves off -Solution
2020-11-26 02:21:58 - last edited 2020-11-26 02:22:09

@Sharlee 

Thank you very much for your feedback.

After checking the could service, it turns out Amazon AWS cloud infrastructure is facing an outage at the moment.

We are working closely with the Amazon team to resolve this issue.

You can monitor the status of the service at https://status.aws.amazon.com.

We will keep you posted once there is any update. Thanks a lot.

Recommended Solution
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#5
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