@tim.mac119 I have the same problem, only with Zoom videoconferences

@katyacf With a little bit of scouring around the net, I seem to have found the problem. There seem to be a problem with Zoom and the router mode of the M4. I tried changing the M4 mode to Access Point and it seems to have fixed it. If anyone can confirm this fix, please do. I'm just throwing out ideas and this fix seems to have fixed the problem

*edit

Scratch that, I'm still experiencing the stutters. I hope someone would help us here. Thanks

@tim.mac119 I have exactly the same problem. I have a BT 500Mbps, while speed is around 470Mbps people keep saying my audio is breaking and my screen sharing has a lag of at least 10-15 seconds. I've got an M4 as router mode. Any ideas? I re-imaged my pc and my wife has a different laptop / VPN and she's only having issues with Zoom (Skype, Teams are perfect).

TP-Link_Deco wrote

@tim.mac119    @katyacf    @Mackert_UK 

 

Hello all, thank you very much for reporting the issue to the community, please help confirm more details and we will try to figure it out together:

 

1. Are you all using the Deco M4, how many M4 units do you have in total? How are they connected to each other, is it working in AP mode or router mode? Ensure the firmware of the Deco M4 is up-to-date.

 

2. When your computer is connected to the Deco network, is it connected to the 5GHz or 2.4GHz? Try to disable the 2.4GHz and only leave the 5GHz on, then confirm if the Zoom video will work smoothly.

 

3. What is the Zoom firmware version? Does this issue happen on all clients or only occur on some of the computers? When it shows the signal is low, how about the wireless connection on the computer, is it in the full signal? Are you moving around at that time?

 

Thank you again and let us know if there is any update.

 

 

@TP-Link_Deco 

Finally... Thank you for looking this post up..

Here are some of my details..

1. I am using Deco M4 and I have 3 units of it. I have tried Router Mode and AP mode (still experience problems with both modes). Firmware is up-to-date.

2. At first, both 2.4GHz and 5GHz were turned on. I tried disabling the 2.4GHz, it helped a bit. Packet loss was still happening. When both bands are on, packet loss happens very constant at short intervals of time. With one band enabled (5GHz), although the packet loss still happens, the interval in which it happens is longer compared to both bands open.

3. Zoom is updated. What's weird is it only happens with one laptop. The others don't experience this. BUT, when affected laptop connects to the router (the router the main deco is connected to) directly through WiFi it doesn't experience the problem. Laptop is semi-permanent in one spot about 1-2 meters from main deco.

@TP-Link_Deco in case that helps, I'm having the same issue using cables only. I do tried disabling 2Ghz then disabling 5Ghz and always get these issues. Apparently these problems started once I updated to the latest firmware.

As we use Zoom to work from 8h-18h this is an extremely serious issue and I'm about to stop using Decos until this problem has finally stopped.