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Please help!! Modem not holding settings??

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Please help!! Modem not holding settings??

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

berekna

2020-09-09 21:23:59 - last edited 2020-09-10 07:28:47

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Registered: 2020-09-09

Please help!! Modem not holding settings??

2020-09-09 21:23:59 - last edited 2020-09-10 07:28:47

Model: TL-WR841N

Hardware Version: V14

Firmware Version: 14

Hi,

Have been speaking with tech support from my ISP and they belive everything is set up correctly and the modem is just holding the settings.

I have fibre internet

The ISP's only requirements were a dynamic IP and VLAN ID to be set to 10.

We have done this multiple times and not getting anywhere. Cannot detect IP address :(

Have a toddler who needs cartoons and I'm trying to work from home..... Any suggestions welcomed at this point.....

Thanks in advance!

1 Accepted Solution

Kevin_Z

2020-09-10 07:28:27 - last edited 2020-09-10 07:28:47

Posts: 21971

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Registered: 2018-12-24

Re:Please help!! Modem not holding settings??-Solution

2020-09-10 07:28:27 - last edited 2020-09-10 07:28:47

@berekna

Hello,

Below is a setup video for your reference to install your wireless router:
https://www.tp-link.com/support/setup-video/

But if you still failed, please refer to the troubleshooting suggestions below to check your settings:
https://www.tp-link.com/support/faq/1556/

BTW, who is your ISP? Ensure you have internet access when you plug your modem directly into the PC.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

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1 Reply

Kevin_Z

2020-09-10 07:28:27 - last edited 2020-09-10 07:28:47

Posts: 21971

Helpful: 5307

Solutions: 2609

Stories: 21

Registered: 2018-12-24

Re:Please help!! Modem not holding settings??-Solution

2020-09-10 07:28:27 - last edited 2020-09-10 07:28:47

@berekna

Hello,

Below is a setup video for your reference to install your wireless router:
https://www.tp-link.com/support/setup-video/

But if you still failed, please refer to the troubleshooting suggestions below to check your settings:
https://www.tp-link.com/support/faq/1556/

BTW, who is your ISP? Ensure you have internet access when you plug your modem directly into the PC.

Please help!! Modem not holding settings??

Please help!! Modem not holding settings??

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