Archer VR2100 - Randomly reboots several times a day.
Hi,
Had the Arccher Vr2100 a few eeks now and it reboots itself several times during a 24hr period.
Firmware up to date and cannot see and kind of schedules in the settings that would reboot it.
The logs do not show anything obvious.
Do i have a faulty device?
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The problems STILL CONTINUE but TP-Link say or do very little.
They.re quite happy taking our money but refuse to recall this garbage router.
The last contact from technical support was 03/03/21.
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Agreed - this type of product should just work, especially when so many of us are dependent on it for work and school from home.
The beta I tried was https://static.tp-link.com/beta/2021/202102/20210222/Archer_VR2100V1_210219.zip but it rebooted 5 times in a couple of hours.
The official firmware has 1-2 reboots per day.
What is happening next?
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Firmware Version: 1.3.0 0.9.1 v009e.0 Build 201122 Rel.66972n
Hardware Version: Archer VR600 v3 00000000
Mine lasted about 2 hours after plugging it back in before restarting. Log reset to 2016 again with the following:
2016-01-01 00:00:41 [5] System: DSL Training
2016-01-01 00:00:50 [5] System: Enable IPv4 SPI Firewall
2016-01-01 00:00:50 [5] System: Enable IPv6 SPI Firewall
2016-01-01 00:00:51 [6] DHCPD: Recv DISCOVER from 32:3D:E5:A1:B2:03
2016-01-01 00:00:51 [5] DHCPD: Send OFFER with ip 192.168.1.100
2016-01-01 00:00:51 [5] DHCPD: Send ACK to 192.168.1.100
2016-01-01 00:00:51 [6] DHCPD: Recv DISCOVER from 34:03:DE:41:2A:1B
2016-01-01 00:00:51 [5] DHCPD: Send OFFER with ip 192.168.1.101
2016-01-01 00:00:52 [5] DHCPD: Send ACK to 192.168.1.101
2016-01-01 00:00:52 [6] DHCPD: Recv DISCOVER from A4:08:01:58:19:E7
2016-01-01 00:00:52 [5] DHCPD: Send OFFER with ip 192.168.1.102
2016-01-01 00:00:53 [5] DHCPD: Send ACK to 192.168.1.102
2016-01-01 00:00:54 [6] DHCPD: Recv DISCOVER from BC:E9:2F:02:C7:70
2016-01-01 00:00:54 [5] DHCPD: Send OFFER with ip 192.168.1.103
2016-01-01 00:00:55 [5] DHCPD: Send ACK to 192.168.1.103
2016-01-01 00:00:56 [6] DHCPD: Recv DISCOVER from F4:03:2A:5E:3B:10
2016-01-01 00:00:56 [5] DHCPD: Send OFFER with ip 192.168.1.104
2016-01-01 00:00:56 [5] DHCPD: Send ACK to 192.168.1.104
2016-01-01 00:01:07 [5] System: DSL Link Up us/ds 0/0 kbps Type 64/65B PTM Annex B
2016-01-01 00:01:11 [6] PPP: sent [PADT session is 4128]
2016-01-01 00:01:11 [6] PPP: sent [PADI Host-Uniq(0x00000596)]
2016-01-01 00:01:11 [6] PPP: rcvd [PADO PeerMac(24-21-24-7d-b7-9d)]
2016-01-01 00:01:11 [6] PPP: sent [PADR Host-Uniq(0x00000596)]
2016-01-01 00:01:11 [6] PPP: rcvd [PADS SessionID(0x1028)]
2016-01-01 00:01:11 [5] PPP: Connected to 24:21:24:7d:b7:9d via interface nas8.101
2016-01-01 00:01:11 [6] PPP: Using interface ppp1
2016-01-01 00:01:11 [5] PPP: Connect: ppp1 <--> nas8.101
2016-01-01 00:01:11 [6] PPP: CHAP authentication succeeded: CHAP authentication success
2016-01-01 00:01:11 [5] PPP: CHAP authentication succeeded
2016-01-01 00:01:11 [5] PPP: peer from calling number 24:21:24:7D:B7:9D authorized
2016-01-01 00:01:11 [6] PPP: Terminating on signal 15
2016-01-01 00:01:11 [5] PPP: Connection terminated.
2016-01-01 00:01:11 [5] PPP: Release PPP unit success
2016-01-01 00:01:11 [5] DHCPD: Send ACK to 192.168.1.105
2016-01-01 00:01:15 [6] PPP: sent [PADT session is 4128]
2016-01-01 00:01:15 [6] PPP: sent [PADI Host-Uniq(0x000005df)]
2016-01-01 00:01:15 [6] PPP: rcvd [PADO PeerMac(24-21-24-7d-b7-9d)]
2016-01-01 00:01:15 [6] PPP: sent [PADR Host-Uniq(0x000005df)]
2016-01-01 00:01:16 [6] PPP: rcvd [PADS SessionID(0x1029)]
2016-01-01 00:01:16 [5] PPP: Connected to 24:21:24:7d:b7:9d via interface nas8.101
2016-01-01 00:01:16 [6] PPP: Using interface ppp1
2016-01-01 00:01:16 [5] PPP: Connect: ppp1 <--> nas8.101
2016-01-01 00:01:16 [6] PPP: CHAP authentication succeeded: CHAP authentication success
2016-01-01 00:01:16 [5] PPP: CHAP authentication succeeded
2016-01-01 00:01:16 [5] PPP: peer from calling number 24:21:24:7D:B7:9D authorized
2016-01-01 00:01:16 [5] PPP: local IP address ###.###.###.###
2016-01-01 00:01:16 [5] PPP: remote IP address 172.16.18.113
2016-01-01 00:01:16 [5] PPP: primary DNS address 212.159.6.10
2016-01-01 00:01:16 [5] PPP: secondary DNS address 212.159.6.9
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What next @Kevin_Z ?
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VR2100 switched back to MODEM.
Welcome back CRC and dropping speed... Welcome back... (from 50/5)
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@david-m I got special firmware for our country but absolute no help. Now i rollbacked to official firmware. I'm starting to lose patience. I'm starting to regarded as cheating on customers.
(i tested another modem device, information above, VR2100 have big problem)
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Thanks for your continuous feedback about this case and we also keep close attention to this issue.
We have made detailed notes for each poster and forwarded the cases to the senior engineers.
They are trying to find a permanent solution for this issue now and it might take some time.
And if there is any further improvement, I would also update here as soon as possible;
Thank you very much.
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Why can,t you just admit you,ve messed up big time rushing out a router to consumers that was clearly not ready to be released.
Did you actually test this router before release?
Did you not see the problems Asus had with the AC68U router using a Mediatek chipset and they failed to fix them?
TP--Link clearly cannot fix these problems on this router. It has been over a year since release with the same problems it has now so do the decent thing and recall the router?
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After going back to the official FW release 1.4.0 0.9.1 v009e.0 Build 201122 Rel.72659n it rebooted after 10 hours. Now it has been stable for 1 day 15 hours but I am constantly waiting for it to reboot during a work video call.
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Helpful: 1
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