Archer VR2100 - Randomly reboots several times a day.

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Archer VR2100 - Randomly reboots several times a day.

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Re:Archer VR2100 - Randomly reboots several times a day.
2021-02-24 14:29:18

@naz_eg  @Kevin_Z 

 

Sending you a VR400 isn,t good enough. They should be recalling the router & refunding everyone.

 

This router is not fit for purpose and they know it.

 

Do the decent thing TP-Link!

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#162
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Re:Archer VR2100 - Randomly reboots several times a day.
2021-02-24 15:05:47

@Kevin_Z 

please can you let me know how I raise a ticket for further help?  I have installed the beta firmware & tried all the options but have had 2 drop outs already today. sad

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#164
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Re:Archer VR2100 - Randomly reboots several times a day.
2021-02-24 15:34:17

@MERF 

 

Here you go

 

https://www.tp-link.com/uk/support/contact-technical-support/

 

 

Email support is there. I just filled out the form myself

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#165
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Re:Archer VR2100 - Randomly reboots several times a day.
2021-02-24 16:25:01 - last edited 2021-02-24 16:28:27

As said @YNWA  or create new topic/thread here (as me https://community.tp-link.com/en/home/forum/topic/253970). Fill firmware version, model etc and i think @Kevin_Z create tickets for you.

 

Last beta firmware as said anyone before is: https://static.tp-link.com/beta/2021/202102/20210222/Archer_VR2100V1_210219.zip

(first unzip file before update and for security be sure you are downloading from only official link)

 

But we are knowing this firmware still crashing. Firstly it seems more stabile for me, but maybe it was luck (today crash). I don't know, but still crashing. Now we are waiting what next.

It's pain for us as customers, but i think for engineers must be pain too. :(

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#166
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Re:Archer VR2100 - Randomly reboots several times a day.
2021-02-24 16:41:46

@Zajic Then they need better quality control took me all of one day to find a fault.

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#167
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Re:Archer VR2100 - Randomly reboots several times a day.
2021-02-25 12:23:16

Below is the pathetic response I have received from Technical Support today.

 

 

Thanks for contacting TP-Link support!
 
Regrettably we are not able to provide refunds.  As stated in our warranty policy we do not provide refunds under any circumstances.  When it comes to products that are End of Life or out of stock we will replace with a product of equivalent value or features. 
 
May I know have you tried the following beta to check if it can resolve this issue:

https://static.tp-link.com/beta/2021/202102/20210222/Archer_VR2100V1_210219.zip

 
If it doesn't, maybe we can offer you a replacement. May I have the purchase invoice and a photo of the router's label?
 
 
 
Why would I want a replacement VR2100 when the one I have isn,t faulty. It,s the useless firmware they keep pushing out that,s the problem,
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#168
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Re:Archer VR2100 - Randomly reboots several times a day.
2021-02-25 17:54:56 - last edited 2021-02-25 18:40:52

I'm still no response from the engineers. My last report was about the last fall and now nothing. 

But I understand it's stressful for both side.

 

Among other things today crashed too. 

EDIT 19:40 and again (max uptime about 12 hours :( )

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#169
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Re:Archer VR2100 - Randomly reboots several times a day.
2021-02-26 19:38:14 - last edited 2021-02-26 19:41:47

@Kevin_Z 

 

The problems still continue and nothing from TP-Link. Still no response from technical support either.

 

This firmware does not fix problems. 

 

https://static.tp-link.com/beta/2021/202102/20210222/Archer_VR2100V1_210219.zip

 

What is TP- Links next move to solve this??

 

 

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#170
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Re:Archer VR2100 - Randomly reboots several times a day.
2021-02-26 21:51:13

I purchased a VR2100 a couple of weeks ago, I've not had issues with rebooting but on my downstream I am getting 2-3 million errors within 24 hours of uptime.
Anyone else noticing this?

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#171
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Re:Archer VR2100 - Randomly reboots several times a day.
2021-02-26 22:06:29

@Benchamiin Yes, i have both problem. frown

But i wrote with TPLINK egineer. They going to plan for CRC firmware patch. 

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#172
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