Wan connection error
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Hi I've got a wan connection error. I have tried all the things listed here https://www.tp-link.com/us/support/faq/138/ but it still doesn't work. My router works fine when connected via the same Ethernet connection. My issue is the one described in the link - no up address,subnet mask ect. I have set this up before but stopped working for no apparent reason this morning.
Cheers,
Dom.
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Hello,
May I know who is your ISP and what kind of modem are you using? Do you still have internet access if you connect your computer directly to your modem with an Ethernet cable?
If the modem is still working properly, please refer to the troubleshooting suggestions below to check your settings:
https://www.tp-link.com/support/faq/1556/
May it help.
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Hello,
May I know who is your ISP and what kind of modem are you using? Do you still have internet access if you connect your computer directly to your modem with an Ethernet cable?
If the modem is still working properly, please refer to the troubleshooting suggestions below to check your settings:
https://www.tp-link.com/support/faq/1556/
May it help.
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@Kevin_Z so it's magically fixed itself but it happens about once per month. My ISP is virgin and I have a hub 3.0 in modem mode. I did have internet access when I connected a laptop into the modem(made sure I disabled WiFi). The troubleshooting suggestions in the article were all ones that I had tried.
Cheers.
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