Unstable connection and Speed issues with Archer AX11000 Router
Hello TP-Link Support,
I am experiencing issues with the Archer AX11000 router.
ISP: Comcast
Rated Network Speed: 600 Mbsp Download and 20 Mbsp Upload
Modem: Arris SurfBoard 8200
Issues:
- I am unable to work from home due to connection stability issues. When I attempt to remote into my computer at work the remote desktop connection at times is unresponsive and will not recognize input or the input would register after a 10 second time lag.
- This issue does not occur when I connect my laptop directly to my modem.
- I have buffering issues on my 4k Fire tv stick. At the begining of video playback, the quality is below HD and takes about 1-2 minutes for HD to kick in.
- Download speeds are inconsistent.
- When directly connected to the modem I get around 650 Mbsp Down consistently.
- When connected to the router at times I get varied results (60, 120, 300).
- After I reboot the router I get the full 650 Mbps Download, but after about an hour the download speed drops back down to 60 Mbps.
I have changed my Primary and Secondary DNS to 8.8.8.8 and 8.8.4.4. but the issues remained.
Here are some screenshots of my test:
Wifi Buffering Issues:
Wifi Buffering IssueTest 2
Ethernet buffering Issues
Ethernet Downlaod testmy results:
Directly connected to modem (test my results)
After rebooting the router (Ethernet) Test my results:
Thank you for your assistance in advance.
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@jaap24 I have multiple tickets currently open.
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Thank you very much for your detailed explanation of the issue and situation. @AmethystScarab
Regarding the 2.4G instability issue you are experiencing and you mentioned that they can connect to an 802.11n network without an issue, can you please try modifying the wireless mode for the 2.4G network to 802.11 b/g/n mixed on the AX11000 router, then reboot the router and all the smart devices to confirm if they can connect stably?
How about wireless security? Try WPA2-PSK TKIP.
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jaap24 wrote
Hello AmethystScarab, just send again a new ticket to TP-Link for bad wifi 2,4 and 5 GHX and asked them to solve my problem. As a work around I bought an other mesh system witch is working well. maybe we get enough customers with problems so TP-Link has to solve this problem.
Hello @jaap24, thanks for posting on the community. Please follow it up with the local support if you have already had an open ticket.
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@Kevin_Z In the past I have tried that setting, I will try again.
I have also found in the past forcing 2.4GHz to a standard channel (ID) of 1,6,11 helps with some devices, it is odd this router tends to pick any random number from 1-11 which is likely to not only double the chancels of overlap interference but also cause issue for lowerend/simplier devices connecting to it.
It is also odd the web interface doesn't show the current channel anywhere when configured on Auto. Granted it also doesn't state which SSID someone is connected to (even when guest is configured) and even more odd the Guest network uses the same IP subnet.
It is also odd that absolutely zero of the recommended troubleshooting steps (channel number, channel width, mode, etc.) are not available when using "Smart Connect" requiring the average user to know more about networking since you would think much of these would be easier to configure and default. The router has a lot of "Auto" options except for the ones you might except like transmit power (not that TP-Link handles Auto very well).
Then again the unit seems to only check for AV updates once a month (if even that often) which isn't configurable.
The parental controls "Insights" tends to detect a lot of things as "Nintendo" without showing the URL which is less than helpful because it this both my thermostat and heating 0-i-l gauge (not sure why that word isn't allowed) as both trying to reach "Nintendo". Granted one of the "Insights" is listed as 7PM today (it was 7PM yesterday, and it isn't even 2PM today) but then we already know the GUI has numerous glitches. As the same insights page tends to think it an inch or so longer than is acutally displayed (hiding entries below the scroll) regardless of web browser.
Then again no logs carry over after reboot except for some unknown reason the number of days "protected" from the AV doesn't reset on reboot. So if it can carry over why can't anything else?
But I am getting off topic, as I the stability is the most important of the bugs for me.
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@Kevin_Z Forgot to mention the router does not offer TKIP for WPA2 (at least not anymore). The only option in the pulldown is AES. Though making that change would require re-configuring some devices set by hand.
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