SUPOPORT REQUEST: Email Beta firmware (1.2.4 Build 2018525 rel 55808(5553)) for Archer C5400 V2
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Hi, can a support person please email the beta firmware 1.2.4 Build 2018525 rel 55808(5553) to my email address associated witht his account?
I have an Archer C5400 V2 router. I still have occasional stability issues and it's my understanding this formware is the most stable and I'd like to try it out.
Thanks.
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Hi, thanks for the verification.
Can you please confirm the detailed issue on your C5400US V2.0 first? As we are not sure what is the exact issue and the beta may not help you at all.
1. Are you from Australia? May I know who is your ISP? Please ensure the modem is always stable first.
2. What is the light status of the C5400 when the connection drops out? Can you get internet from it via wired cable at that time? Please connect your device to the modem directly to do a comparison test as well.
3. When the network stops working, please check the IP address and default gateway with your computer connected to the modem/router separately and show me the status-details page. Instruction as below:
https://www.tp-link.com/support/faq/838/
At that time, please login to the web UI of the Archer C5400 and take a full screenshot of the Advanced-status page, and go to Advanced-System Tools-System Log to save and export it to us.
Besides, please follow the instruction below to do some test and tell me which case you belong to.
https://www.tp-link.com/support/faq/2237/
Good day.
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@Kevin_Z would you please email me and i will go into further detail with you.
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its not a wifi issue that this potentially fixes, its a wan stability issue.
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Yes, I notice that, and Im having that too. Put my NAS on the lookout for issues, and the c5400v2 is, in the world of connectivity, constantly dropping the connection.
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My wifi is not getting the full 1GB internet I have. Can I have the Beta Software?
My email is Wojofoo@gmail.com
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@Kevin_Z Can you send the software???
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Hello, we cannot provide you any beta firmware now as the issue is not clear, so please provide us with the below information:
1. What is the region version of your C5400, is it an EU version or a US version? Ensure it is running the latest firmware on the official website:
https://www.tp-link.com/support/download/archer-c5400/#Firmware
2. May I know who is your ISP? Please ensure the modem is always stable first. @Wojtnic ensure you can get 1G speed when connecting your computer directly to the ISP modem.
3. What is the light status of the C5400 when the connection drops out? Can you get internet from it via wired cable at that time? Please connect your device to the modem directly to do a comparison test as well.
3. When the network stops working, please check the IP address and default gateway with your computer connected to the modem/router separately and show me the status-details page. Instruction as below:
https://www.tp-link.com/support/faq/838/
At that time, please login to the web UI of the Archer C5400 and take a full screenshot of the Advanced-status page, and go to Advanced-System Tools-System Log to save and export it to us.
Besides, please follow the instruction below to do some test and tell me which case you belong to.
https://www.tp-link.com/support/faq/2237/
Thanks.
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1) US Version. Running 1.1.2 Build 20191223 rel.73956(5553)
2) Verizon FIOS. Modem is stable and I get 1 G speed on my PC which is hardwired.
3) Connection doesn't really drop out, but the Wifi speed is consistently reduced.
4) I'm not sure why this is necessary as I had the beta version of this software until this router had to be replaced due to damage (hence why I'm trying to get the beta software again). Clearly there is an issue with Wifi speeds and this current firmware.
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