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Random internet drops on Brand new Archer C20

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Random internet drops on Brand new Archer C20

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Random internet drops on Brand new Archer C20
Random internet drops on Brand new Archer C20
2020-08-15 14:55:40
Model: Archer C20  
Hardware Version: V5
Firmware Version: 0.9.1 4.17 v0001.0 Build 200526 Rel.70733n(5553)

Hi,

 

My brand new TPLink Archer C20 AC750 router is dropping internet for 7 to 8 seconds every 10 to 15 min. This is so frustrating, I have tried the below suggestions but they didn't help.

I'm connected to my router via LAN cable.

 

1) Upgraded firmwareto laetst version available.

2) Changed Wifi channels from auto to manual. ( This would only effect the wifi signal but Im facing issue with cable connection also.)

 

My old route seems to be working fine, I'm not seeing any drops in my Skype calls when I use it. Please let me now how to proceed with this, I'm suspecting I recieved a faulty piece.

 

Regards,

Sid

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4 Reply
Re:Random internet drops on Brand new Archer C20
2020-08-18 11:03:34

@Sid001 

 

Hello,

 

Sorry for the trouble caused, we will do some troubleshooting first and try to fix it. 

 

So the current Archer C20 will lose connection on both wireless and wired connection? Who is your ISP and what is the model of your modem?

 

What is the light status of the Archer C20 when the internet drops? How did you monitor this "dropping internet for 7 to 8 seconds every 10 to 15 min", by some application or software?

 

Please send us the whole system log includes the issue happening period.

 

Thanks a lot.

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#2
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Re:Random internet drops on Brand new Archer C20
2020-09-01 10:10:49
Almost the same issue here as well.
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#3
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Re:Random internet drops on Brand new Archer C20
2020-09-01 11:15:52

@Sid001 

 

Same issue happening ... Archer C20, updated the firmware ... problem continues. 

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#4
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Re:Random internet drops on Brand new Archer C20
2020-10-31 14:36:09

Facing the same issue the speed drops to 1mbps and uploads speed remains 49mbps. I tried with the old router and its giving me same upload and download speed.

I mean hows this possible. Please solve the issue.

 

 Screen shot attached. 

File:
Speed C_20.PNGDownload
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