Archer AX6000 WebUI problem
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Archer AX6000 WebUI problem
Posts: 5
Helpful: 2
Solutions: 1
Stories: 0
Registered: 2020-08-15
2020-08-15 00:56:07 - last edited 2020-08-21 03:11:55
Posts: 5
Helpful: 2
Solutions: 1
Stories: 0
Registered: 2020-08-15
Archer AX6000 WebUI problem
2020-08-15 00:56:07 - last edited 2020-08-21 03:11:55
Tags:
When restarting the router the interface works normally, displays the information correctly but after 30 minutes the information is all blank and these errors appear in the browser. Everything else continues to function normally, only the web interface that stops displaying information about the connection. I've done a factory reset but it didn't work.
I’ve also tested it on other browsers, Edge, Chrome and Firefox, both on desktop and mobile
This is frustrating as I cannot manage my router.
Thanks.
#1
Options
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Thread Manage
Announcement Manage
1 Accepted Solution
Posts: 5
Helpful: 2
Solutions: 1
Stories: 0
Registered: 2020-08-15
Re:Archer AX6000 WebUI problem-Solution
2020-08-19 11:19:38 - last edited 2020-08-21 03:11:55
Yes, the problem started after updating to version 1.1.1, after 30 minutes connected some internal service stops working and both the web interface and the theter application are unable to display connection data (as in the images). The only way to get back up and running after the initial 30 minutes is to restart the router. After a lot of research, I noticed that this router uses the OpenWRT (Luci interface) project as a base. This is a known problem when the DNS is having a problem, I set both the IPv4 and IPv6 DNS to the option "Use the following DNS addresses" stating the same addresses obtained automatically and magically it worked!! I am more than 24 hours without problems in the information of connection. I ask you to research the problem and correct the DNS "Get dynamically from ISP" option. Perhaps this solves the problem reported by other people here on the forum about the loss of WAN connection, as this was one of the problems I was also having.
I send below more technical details to assist ax6000 engineers, I request that this problem be corrected in the next firmware!
https://github.com/jow-/lucihttp/issues/1
Recommended Solution
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#5
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
5 Reply
Posts: 22
Helpful: 3
Solutions: 0
Stories: 0
Registered: 2020-05-23
Re:Archer AX6000 WebUI problem
2020-08-15 12:31:00
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#2
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 5
Helpful: 2
Solutions: 1
Stories: 0
Registered: 2020-08-15
Re:Archer AX6000 WebUI problem
2020-08-15 14:22:09
Yes I've tried both via mobile interface on the cell phone and in the theter application, working only when it starts and after 30 minutes it stops working on all devices and browsers, the log does not indicate anything anormal. I suspect that some internal service that provides the information stops working for some reason that I don't know about and just returns on restart.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#3
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 21587
Helpful: 5042
Solutions: 2543
Stories: 21
Registered: 2018-12-24
Re:Archer AX6000 WebUI problem
2020-08-19 08:32:05
Hello,
Sorry to respond late.
May I know is this issue occurred after you updated the AX6000 firmware and its current firmware is 1.1.1? Have you tried to leave all the settings by default after the factory default, will this issue still occur after 30mins?
Do you mean the Tether app has this display issue as well when you were trying to manage the AX6000?
Any updates, please let us know, thanks.
Nice to Meet You in Our TP-Link Community.
Check Out the Latest Posts:
Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN
Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router
EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller.
Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More
If you found a post or response helpful, please click Helpful (arrow pointing upward icon).
If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#4
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 5
Helpful: 2
Solutions: 1
Stories: 0
Registered: 2020-08-15
Re:Archer AX6000 WebUI problem-Solution
2020-08-19 11:19:38 - last edited 2020-08-21 03:11:55
Yes, the problem started after updating to version 1.1.1, after 30 minutes connected some internal service stops working and both the web interface and the theter application are unable to display connection data (as in the images). The only way to get back up and running after the initial 30 minutes is to restart the router. After a lot of research, I noticed that this router uses the OpenWRT (Luci interface) project as a base. This is a known problem when the DNS is having a problem, I set both the IPv4 and IPv6 DNS to the option "Use the following DNS addresses" stating the same addresses obtained automatically and magically it worked!! I am more than 24 hours without problems in the information of connection. I ask you to research the problem and correct the DNS "Get dynamically from ISP" option. Perhaps this solves the problem reported by other people here on the forum about the loss of WAN connection, as this was one of the problems I was also having.
I send below more technical details to assist ax6000 engineers, I request that this problem be corrected in the next firmware!
https://github.com/jow-/lucihttp/issues/1
Recommended Solution
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#5
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 21587
Helpful: 5042
Solutions: 2543
Stories: 21
Registered: 2018-12-24
Re:Archer AX6000 WebUI problem
2020-08-21 02:56:18
Hi, thanks a lot for your update and research, we will ask our engineers to investigate this issue and update.
Good day.
Nice to Meet You in Our TP-Link Community.
Check Out the Latest Posts:
Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN
Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router
EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller.
Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More
If you found a post or response helpful, please click Helpful (arrow pointing upward icon).
If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
1
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
1
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#6
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 5
Helpful: 2
Solutions: 1
Stories: 0
Registered: 2020-08-15
2020-08-15 00:56:07 - last edited 2020-08-21 03:11:55
Posts: 5
Helpful: 2
Solutions: 1
Stories: 0
Registered: 2020-08-15
Information
Helpful: 0
Views: 1238
Replies: 5
Voters 0
No one has voted for it yet.
Tags
Report Inappropriate Content
Transfer Module
New message