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Parental control doesn't work

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Parental control doesn't work

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Parental control doesn't work
Parental control doesn't work
2020-08-02 23:54:30 - last edited 2020-08-03 08:39:42
Model: Deco M4  
Hardware Version:
Firmware Version:

Why parental control is not able to block any pornographic site?

 

I'm testing the teen profile and so far the default configuration doesn't block any adult site, I had to manually add some sites to the black list but it doesn't even accept wildcards.

 

Does anybody know how this thing works or which databases it uses?

 

Thanks

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#1
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Re:Parental control doesn't work-Solution
2020-08-03 08:39:36 - last edited 2020-08-03 08:39:42

@Gmartin50 

 

Hello,

 

May I know what kind of settings on the Deco app for Parental Control? Kindly show us a screenshot.

 

If the pornographic websites are actually not blocked when you choose the "teen" filter level, please go to https://global.sitesafety.trendmicro.com and enter the URL of the pornographic website, then you will see if that website belongs to an adult website or not.

 

If you find that website is classified into the wrong categories, please submit a reclassify request to Trend Micro.

 

However, if the website belongs to the correct website category but it is not blocked, please show us the Parental Control settings page on your Deco app as well as the firmware version of the Deco device.

 

Thanks.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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Re:Parental control doesn't work-Solution
2020-08-03 08:39:36 - last edited 2020-08-03 08:39:42

@Gmartin50 

 

Hello,

 

May I know what kind of settings on the Deco app for Parental Control? Kindly show us a screenshot.

 

If the pornographic websites are actually not blocked when you choose the "teen" filter level, please go to https://global.sitesafety.trendmicro.com and enter the URL of the pornographic website, then you will see if that website belongs to an adult website or not.

 

If you find that website is classified into the wrong categories, please submit a reclassify request to Trend Micro.

 

However, if the website belongs to the correct website category but it is not blocked, please show us the Parental Control settings page on your Deco app as well as the firmware version of the Deco device.

 

Thanks.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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Re:Parental control doesn't work
2020-08-03 15:03:05 - last edited 2020-08-03 15:03:52

@TP-Link_Deco 

 

Thank you for your quick answer

 

I'm using three DECO M4 devices, firmware version is: 1.4.0 Build 20200628 Rel. 48846

 

I'm currently testing with this site https://es.pornhub.com, trendmicro web page shows this site correctly classified as pornographic, but I can still browse the site without issue having configured my device with the teenager profile.

 

I'm attaching some screenshots I'm sorry they are in spanish

 

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#3
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Re:Parental control doesn't work
2020-08-17 00:51:21 - last edited 2020-08-17 00:53:39

Hi, I have the exact same issue with M4. In a support link, I see that an antivurus configuration must be enable https://www.tp-link.com/en/support/faq/1598/:

"1) Please enable Malicious Content Filter in the Antivirus feature to ensure the Parental Control feature will work properly."

But I understand that M4 does not have that antivirus capablity included, it starts with M5 I think. Is that why it does not work ? or M4 control parental works without the antivirus from Trend Micro ?

Anyway, even if I choose the Teen profil, I can access many adult sites. What can I do ?

Thanks.

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Re:Parental control doesn't work
2021-01-06 15:40:47

@TP-Link_Deco 

 

Same issue wiyh my S4.

I have ckecked some sites through the link provited. The sites are repirted as pornographic but stil having access.

 

Please let ua know how to proceed.

 

Thanks

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