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Archer C6 Stops working on wired as well as wireless connection

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Archer C6 Stops working on wired as well as wireless connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer C6 Stops working on wired as well as wireless connection
Archer C6 Stops working on wired as well as wireless connection
2020-07-31 08:17:42 - last edited 2020-07-31 08:18:46
Model: Archer C6  
Hardware Version: V2
Firmware Version: 1.1.5 Build 20191112 rel.36515

I just bought Archer C6 but I am having connectivity issues since day 1, after some time the router stops working the wireless light goes orange, there is no wireless as well as wired connectivity then I have to restart router then everything works fine,I am very disappointed with TP Link ,just wasted my money, I have to restart twice in a day, is there any solution for this or I just wasted my money on this product???

I think TP link is out of business now...

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#1
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7 Reply
Re:Archer C6 Stops working on wired as well as wireless connection
2020-08-03 06:58:18

@drhamza 

 

Hello,

 

Can I have a screenshot of the device label which shows the region version of the C6? If the internet connection is not stable, please confirm basic info as below:

 

1. Who is your ISP and what kind of modem are you using? If you connect your computer to the modem directly, do you have a stable internet connection?

 

2. What is the WAN connection type on the C6, is it PPPoE or Dynamic IP? Please ensure the cable between the C6 and your modem is correctly plugged in.

 

Thanks again for your time and patience.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:Archer C6 Stops working on wired as well as wireless connection
2020-08-03 10:51:29

@Kevin_Z 

My ISP is stormfiber ,which is optic fiber connection and my primary modem is of Huawei, the Internet connection ofmodem with my computer is stable.

Connection type is Dynamic IP and the cable is correctly plugged in.

Well for 2 days the modem is working fine not requiring restart.

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#3
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Re:Archer C6 Stops working on wired as well as wireless connection
2020-08-04 08:09:31

@drhamza 

 

Do you mean the C6 is stable for two days now? If so, please monitor the performance and send me the whole system log when the C6 network drops again, don't restart it, otherwise, we cannot find any log on it.

 

Good days.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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Re:Archer C6 Stops working on wired as well as wireless connection
2020-08-04 09:14:56

@Kevin_Z 

Yes it is stable for 2 days,ok I will send the log if it happens again. Thank you

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#5
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Re:Archer C6 Stops working on wired as well as wireless connection
2020-08-05 03:29:19

@Kevin_Z 

I have sent the system log of my router as it stopped working 

File:
Tp link c6 syslog-2020-08-05-1.logDownload
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#6
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Re:Archer C6 Stops working on wired as well as wireless connection
2020-08-05 15:25:15

@drhamza I had same problem with a zte router before and the cause was the high temperature....Maybe you have bad luck and your is faulty...

Try upgrade your router and check

Archer C6 V2(EU - Firmware 1.0.1)
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#7
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Re:Archer C6 Stops working on wired as well as wireless connection
2020-08-06 09:45:36

@drhamza 

 

Hi, thanks for the details and we will contact you personally via email, please kindly check your email box and respond, out engineers will help you out.

 

Good day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#8
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Views: 1601

Replies: 7

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