@Sunshine 

@Sunshine 

Sunshine wrote

@Majdi.Tamim 

Hi, for your issue, we would like to ask for the screenshots to check.

 

Please take a picture of the white label printed on the router so that I can check the hardware version and product version.

Please send us the error page when you want to upgrade the firmware version.

 

May I know the reason why you want to upgrade it?

Do you remember the previous firmware version?

 

Look forward to your reply.

Good day!

Reason is : High ping / cut wifi broadcast

I dont remember an old virsion

Try this Maj, If you have the FW on a USB stick mem card etc unplug the RJ11 cable from the router, the small one not the one that goes from the router to the PC etc,

If that fails leave the FW on the desktop and flash it from there,

One last thing, ensure you remove the FW files from the folder they arrived in and place them on the desktop or mem media stick or this will stop it flashing also, you don't need the how 2 files just the actual FW file,

Finally if you are doing this on WiFi rather than an RJ45 cable direct from the router to PC try it using a cable, hth.

@Hannibal_Lack 

Thank you , still not work , nothing change

@Majdi.Tamim 

I was looking at your current FW version and I'm not sure that's even a VR600 one tbh, maybe it is in your region but the Router looks like an EU model but not with an EU FW installed, worth a check,

I'll see if I can find the older ones and compare numbers later for you.

Na unless it's the FW they deleted because it removed the QoS settings you have the wrong FW for that model, here's a suggestion though, download the older FW from 2017 think it's 504 or 507 in it's description and see if you can flash it back to that version, if it works you should then be able to attempt the new one again, as they are beta's they normally allow you to return to the older FW's as well,

Where are you using the router btw, country?

@Hannibal_Lack Israel