WiFi Internet stops in TP-Link Archer A9 AC1900 till I reboot it

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WiFi Internet stops in TP-Link Archer A9 AC1900 till I reboot it

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Re:WiFi Internet stops in TP-Link Archer A9 AC1900 till I reboot it
2020-11-20 11:33:58

@rahulbasu 

 

Thank you so much for this valued info. 

 

Just to confirm again, are both the 2.4GHz and 5GHz having the same disconnect issue or only the 5GHz/2.4GHz? How many devices are connected to the 2.4GHz and 5GHz separately? 

 

If all of them show connected but no internet, can you please confirm what is the IP address on these devices at that time? If they do receive an IP address from the A9, please try to ping the gateway and show us the result, thanks a lot.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#12
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Re:WiFi Internet stops in TP-Link Archer A9 AC1900 till I reboot it
2020-11-20 13:03:41

@Kevin_Z As mentioned earlier, the issue got resolved only after getting a replacement from TP-Link. Below are your answers as per what I can recall right now:

 

 

Just to confirm again, are both the 2.4GHz and 5GHz having the same disconnect issue or only the 5GHz/2.4GHz? How many devices are connected to the 2.4GHz and 5GHz separately? 

 

Yes, No internet was there in both 2.4GHz as well as 5GHz. I had 2 Macbooks connected over 5GHz. 1 TV and 3 mobile phones all connected through 2.4GHz and nobody was able to get internet when the issue came up. Again, I would like to inform that No Internet issue used to happen all of a sudden and the only solution was to reboot the router. With time, the issue started coming up multiple number of times. Just imagine having a video call with someone and the call gets disconnected multiple number of times and you have to reboot the router repeatedly to keep going.

 

If all of them show connected but no internet, can you please confirm what is the IP address on these devices at that time? If they do receive an IP address from the A9, please try to ping the gateway and show us the result, thanks a lot.

 

LAN Ip addresses started between 192.168.1.100 to 192.168.1.169 and my DHCP was enabled. Pinging the gateway router i.e., 192.168.1.1 used to give me reply but pinging anything over the internet i.e., ping 1.1.1.1 or 8.8.8.8 etc used to show request time out error.

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#13
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Re:WiFi Internet stops in TP-Link Archer A9 AC1900 till I reboot it
2020-11-23 06:52:15

@rahulbasu 

 

Thank you very much for the details, we will soon check and find it out. Please keep the original firmware on your A9 and this should be fine.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#14
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Re:WiFi Internet stops in TP-Link Archer A9 AC1900 till I reboot it
2020-11-23 15:38:20

@Kevin_Z I'm facing a ping issue between my Macs while connecting to the TP-Link WiFi network. Added the details in a different post at https://community.tp-link.com/en/home/forum/topic/238002

 

Could you please look into it and reply back?

 

Thanks,

Rahul

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#15
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Re:WiFi Internet stops in TP-Link Archer A9 AC1900 till I reboot it
2020-11-24 03:00:31

@rahulbasu 

 

Will check it now.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#16
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