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Deco x90 Time out Mac OS e-mail

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Deco x90 Time out Mac OS e-mail

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco x90 Time out Mac OS e-mail
Deco x90 Time out Mac OS e-mail
2020-07-14 07:43:39
Model: Deco X60  
Hardware Version: V1
Firmware Version:

Since I installed three Deco X60's, my default e-mail program of Mac OS is giving me almost everytime a time out. I need to restart 'Mail' or spam the refresh button for a few minutes. Any clue why?

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Re:Deco x90 Time out Mac OS e-mail
2020-07-21 10:23:30

@ChristianBurger 

 

Hello,

 

May I have the mail settings on your email client on the Mac?

https://support.apple.com/en-hk/guide/mail/mlhlp1106/mac

 

Please also provide us the firmware version of your X60, we will then ask the engineers to investigate further, thanks.

 

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#2
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Re:Deco x90 Time out Mac OS e-mail
2020-07-21 21:06:42

@TP-Link_Deco 

 

This is the error I get, it is in dutch. Translation: Time-out of the connections with the server imap.hostinger.com through the main/default ports. End of translation

It is not only imap.hostinger.com, but also imap.outlook.com so it is not account connected but a main issue. 

 

My settings:

 

But again, I guess it is not account related. 

 

I am running the latest firmware: 1.2.5 build 20200709 rel. 46606

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#3
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Re:Deco x90 Time out Mac OS e-mail
2020-07-23 02:18:41

@ChristianBurger 

 

Hello, thanks for the update.

 

Our engineer will contact you via email to follow up your case and try to fix it. Please check your email box and reply, thanks.

 

Regarding this problem, remote access via TeamViewer will help a lot. If it is okay for you, please install a Teamviewer on your PC. When we both are available, please send me the Teamviewer id and password. We can communicate with each other via the Teamviewer. You can still control your PC during the Teamviewer session.

 

FYI, before we schedule a Teamviewer session, please kindly let me know when you are available and what is your time zone.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#4
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Re:Deco x90 Time out Mac OS e-mail
2020-07-28 06:21:23

@TP-Link_Deco The problem is still there. I will let you know soon when I have time for a TeamViewer session. I already installed it.

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Re:Deco x90 Time out Mac OS e-mail
2020-07-28 07:21:27

@ChristianBurger 

 

Thanks, please let me know once you are available.

 

Have a nice day.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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