Ax50/Ax3000 doesn’t know how to internet?
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This router has worked great the first 2 days after installing. However, I am now experiencing weird issues with it communicating to my modem. Every morning for 3 days now I would wake up and the internet light on the router would be orange(no internet) but the lights on my modem indicate everything is fine. Furthermore, when I hardwire my computer into the modem, I was able to get my advertised speed and no issue.
Could this be a hardware issue with the router?
@Kevin_Z
Hi Kevin, thanks for getting back to me.
I've attached the log with this reply. Something interesting I found while checking the log is this dates back into April. However I purchased this router in July.
My ISP is Spectrum. It happened again this morning. The internet light is orange. To fix this issue it's rather simple. I just have to restart my modem, not even the router. However, it does get a bit irritating that I have to do this every morning. Also, my modem is a Zoom modem model number 5341J. I'm certain the cables are connected correctly between modem on router, there's only one port on my modem and it's connected to the WAN port on the router (the one that's different color from the other 4 ports). Also, upon checking the router webpage, I was able to find the IP and DNS not being 0.0.0.0.
if you need more log information I can provide more, but the rest are all from April 26, which I did not own this router at the time...
thanks!
@Kevin_Z @Kiseki Is there a fix or workaround for this yet? I am having this exact same issue for the last 2 weeks since buying the ax50. I also have Spectrum. At least once a day my network slows down and an orange light on router appears and all devices are kicked off the internet. Only way I have found to resolve I a modem/router power cycle. Issue only occurs with this router being used, hard wire connecting to modem has no issue.
