Hello

same problem with me as well.. but limited to one specific unit.. just turns red and the app shows it's offline. Happening 3/4 times a day.. have to restart the main deco to resolve.. please help. 
 

thanks

@gumgum Recently bought the Deco X20, I still has constantly disconnecting on all devices.  Has the solution been solved?  All fireware are all updated 20201013 relased.

@ezmoderator I was having this issue until this morning. I'm trying to speak to the technical senior engineer on Monday or Tuesday next week. Can you describe the problem that you are having? 

@varunsood1 The connect and the internet is fine.  Then suddenly every devices connected to the x20 has disconnected,and then secs later, it is connected again. Then one mintue or two later, it disconnected again and reconnected and so on.

@ezmoderator ya similar problem with me .. they don't reconnect back.. it happened this morning again .. I have restart the main deco to get the network back up and running.. I have 4 x20 and two of them just disconnect at random.. they are going in the bin if it's not resolved next week.. 

@gumgum Technical support suggested to change the DNS setting,  Is that a good solution to the problem of constantly disconnecting?

The TP Link senior engineering team seemed to have resolved my problem. I have not experienced any outages for the past couple of days. This is the longest it has gone. I recommend you speak to them. My problem was cause because I seemed to have V1.0 and V1.2 hardware versions on the same network. So they seemed to have updated the firmware via a remote connection. 

Very helpful. 

@varunsood1 Great, what changed did you make?  I have update the latest firmware and it is still disconnecting..

Hello 

I didn't make any changes. The TP senior engineer fixed it remotely. He asked me to installed Teamviewer, which is a free software. We then arranged to speak at a specific time e.g. 9am GMT.

He got in touch then and ran a few diagnostics. He then uploaded a few .bin files into the relevant hardware versions, which seemed to have made my issues go way.  I suggest you speak to TP link technical support who should be able to put you in touch with their senior engineering team. 

Once the remote access started working things were quite smooth. 

Hope this helps.

Thanks