X20 not connected

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

X20 not connected

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

X20 not connected

rayodo55

2020-07-10 11:10:24

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2020-07-10

X20 not connected

2020-07-10 11:10:24

Model: Deco X20

Hardware Version: V1

Firmware Version: 1.2.4 build 20200527 rel 43385

I bought a 3 units Deco X20 10 days ago. Installation went well. Since yesterday one of the units is not connected. I tried everything. Unplug it, reset, place it near the base unit, even connect it using a cable, but the add setup won’t find it in order to add it to my WiFi.

Any suggestions of what I could do next?

1 Reply

David-TP

2020-07-30 08:02:46

Posts: 12460

Helpful: 1722

Solutions: 1200

Stories: 9

Registered: 2020-04-14

Re:X20 not connected

2020-07-30 08:02:46

@rayodo55

Hello,

Please verify which steps did you get stuck with and what is the LED status when adding the third Deco:

Fail to setup the Satellite Deco

May it helps.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

X20 not connected

X20 not connected

Information

Voters 0

Tags