Deco X60 shows disconnected in app, yet unit has a solid green light
Randomly one of my slave units will show in the app in a disconnected state, yet the light remains solid green. Whenever this occurs, my iOS devices tell me they are unable to connect to the WIFI, but all other devices remain connected and can find the internet with no issues. The only way I can get rid of the disconnected state is to unplug the unit for 10 seconds and plug it back in. Once done, all iOS devices connect back up and the "disconnected" status in the app changes to online. Anyone else encounter this? It happens randomly. I could go an entire day without it occuring (rare) or it could happen up to four times in one day.
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@Kucher Mine seems to be working ok as well since update but my sons still had the same problem so he has finally returned his for refund as it was impacting him working from home. It is a real shame that they haven't fully resolved the issue and don't understand why he still had a problem and I haven't. How do you tell if it has gone down when you are not using it as I don't really understand the logs when I look at them
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@@Kucher Mine seems to be working ok as well since update but my sons still had the same problem so he has finally returned his for refund as it was impacting him working from home. It is a real shame that they haven't fully resolved the issue and don't understand why he still had a problem and I haven't. How do you tell if it has gone down when you are not using it as I don't really understand the logs when I look at them
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@imikem thanks for your prompt response totally agree with what you have said. I really like the Deco X60 so really can't understand why the engineers can't fix this problem. I had the same problem with the Netgear Orbi and had to return. My son is going to try the Linksys WiFi 6 mesh system this time although much more expensive than the X60 so will only get 2 units instead of 3 but even then 50% more expensive but will be interesting to see how it performs. We always buy from Amazon as returns policy is first class
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There have been two new firmware released since the beta referenced in this thread was initially shared. At the time I'm writing this, the current version is 1.2.5 Build 20200709 Rel. 46606. My experience with the latest release has been quite favourable, and in my mind, my issue is now resolved. I suggest closing this thread, and if the issue arises again, it would be best captured in a brand new thread.
I appreciate the users that collaborated as we all worked together to provide information to tech support. Thank you.
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My wifi is dropping fairly regularly after the firmware update. Is there someone I can talk to to resolve this problem? This is quite ridiculous that the updated firmware is even worse than the beta. This is an unacceptable setup for me given my working from home situation.
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@imikem By the look of the comment after you there are still people with issues so I suggest keeping the thread open until it's really solved.
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Hello,
Sorry to hear that, please contact our hotline support by referring to the below link:
https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support
Thanks.
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@MLVC Hi my setup at home is know working fine after the official uppdate. I just have one satellite WiFi connected and it is know connectinf to the Ethernet wired one on the same floor as is should. (Erlier buggy-firmware it connected to the main unit in the upper floor even if it had lower connection strength.) And ofcourse that same WiFi connected satilite droped from time to time in the buggy-firmware.
I have not look at the logg. Do I find it in the web-interface or can I find it in the app?
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@imikem hi there I thought the latest firmware had fixed the drop out problem but both satellites dropped out today just don't understand it
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