Deco X60 shows disconnected in app, yet unit has a solid green light
Randomly one of my slave units will show in the app in a disconnected state, yet the light remains solid green. Whenever this occurs, my iOS devices tell me they are unable to connect to the WIFI, but all other devices remain connected and can find the internet with no issues. The only way I can get rid of the disconnected state is to unplug the unit for 10 seconds and plug it back in. Once done, all iOS devices connect back up and the "disconnected" status in the app changes to online. Anyone else encounter this? It happens randomly. I could go an entire day without it occuring (rare) or it could happen up to four times in one day.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
I have the same issue. I uploaded and installed the BETA firmware update but now after 6 hours of things running smoothly I suddenly noticed several computers had problems and checking the app two of my decos were shown as disconnected. (after liike 10 sec, they did show connected again) I quickly looked on the decos and their lightning were green. I cannot wait long for these things to work properly so might have to return them. Please fix this
- Copy Link
- Report Inappropriate Content
@TP-Link_Deco There is a problem with the beta firmware file.
- Copy Link
- Report Inappropriate Content
@imikem Yeah given the above messages I'm not really running to install a beta on these things. Don't trust the beta nor the procedure. I'm not a ginny pig TP-link so just test these thing internally and release a fix to the public.
- Copy Link
- Report Inappropriate Content
Hello, if you failed to upgrade this beta firmware, please find below suggestions:
1. Try with different web browsers or computers.
2. Run the browser in incognito mode.
Thanks.
- Copy Link
- Report Inappropriate Content
Hello, apologies for all inconvenience, and thanks a lot for your patience on this troubleshooting.
As per your description, it seems the issue is not the same as you previously reported and our seniors would like to help you if you are willing to accept the remote session.
Thanks again for your cooperation.
- Copy Link
- Report Inappropriate Content
Hello, what do you mean there is a problem with it? This upgrade file is a bin file, you may need to log into the web UI of the Deco X60 and choose this file to upload:
How to Update the Firmware of Deco
- Copy Link
- Report Inappropriate Content
Contacted by Parker thiis morning, setting up a remote session with him so he can have a look.
II replied the email II got today.
Will update here with result
- Copy Link
- Report Inappropriate Content
How's that beta working out?
- Copy Link
- Report Inappropriate Content
@TP-Link_Deco I get that error decompressing the ZIP file. It has nothing to do with my web browser. The previous BETA you provided (1.2.3) I had no problems with. This one (1.2.4) I get the error which I provided to you in a screen shot.
- Copy Link
- Report Inappropriate Content
has anybody updated the beta firmware? Wifi dropping or slave unit still disconnected?
- Copy Link
- Report Inappropriate Content
Information
Helpful: 2
Views: 18907
Replies: 110